Client Service Support Rep

Job Description

Job Description We are looking for a Member Services Representative to support a healthcare organization in Minneapolis, Minnesota during a high-volume period. This Contract position is ideal for someone who enjoys assisting members, managing administrative tasks, and working in a fast-moving service environment. The role combines customer support, online research, and data review to help maintain accurate member information and deliver responsive day-to-day service.

Responsibilities:

• Respond to member and call center inquiries by phone and through shared inbox channels, providing timely and accurate support
• Handle routine service requests such as updating contact details, locating account information, and resolving general membership questions
• Review and organize member records to improve data accuracy, including verifying status changes through appropriate online research
• Support membership campaign preparation by assisting with record updates, list maintenance, and administrative follow-up tasks
• Perform data checks and cleanup activities to ensure information in internal systems remains current and reliable
• Use SharePoint and other internal resources to access documentation, reference materials, and process guidance
• Provide strong day-to-day assistance to the member services team in a hybrid work setting, including in-office collaboration on designated days• At least 1 year of experience in customer service, member support, or a call center environment
• Strong computer skills with the ability to navigate multiple systems and complete accurate data entry
• Fast and precise typing skills with close attention to detail
• Experience handling a high volume of inquiries while maintaining professionalism and responsiveness
• Ability to conduct online research and validate information using available sources
• Comfortable working with data review, record cleanup, and administrative support tasks
• Excellent communication skills and a service-oriented approach in a healthcare-related setting