Head of Programme Management

Skydio is looking for a driven customer facing Program Manager with a deep sense of ownership to lead and drive all aspects of implementation and delivery for our Law Enforcement Customers.

You will join our Mission Success team, and will be Skydio's Law Enforcement customer liaison with Chicago Police Department and broadly responsible for the success of our contracts to include: project planning, technical execution, risk management, problem solving, budget, performance improvements and scheduling. Digging into the details to understand program dependencies so that technical and program risks can be managed effectively is a must. You will be expected to utilize your technical capability in conjunction with your program management skills to deliver the best outcome for the customer. You will work in a high-activity/fast-paced environment, with the ability to handle ambiguity, and multiple tasks or projects at once. Your teammates are passionate Customer Success and Technical Support teams, but also with broader teams such as Product, Marketing, Development and Engineering teams.

Plan and design end-to-end project deployment and integration activities to ensure the successful launch of our platform and ensure operational success. Manage production and implementation programs against cost, schedule and technical requirements.

Understand customer requirements and translate them to Skydio’s agile product and technical teams to drive development and delivery execution.

Establish relationships with the Law Enforcement customer and be technical to build & drive plans with Skydio’s engineering team’s to meet milestones.

Inform Skydio and customer business and program leaders regarding contract management risks and opportunities, ensuring a coordinated and comprehensive approach to product delivery across the program.

What Makes You A Good Fit: Experience as a customer-facing professional services / program manager, or in a similar high-tier complex and multifaceted role preferably for law enforcement agencies.

Excellent communication skills, both written and verbal, including interaction with senior leaders and a strong focus on project management tools and concepts.

Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules.

Experience in implementing effective internal business systems, processes and controls (hardware, software, operations) for management of large scale customer projects in the Law Enforcement field.

Experience with Law Enforcement and commercial Unmanned Aircraft Systems and related software development.

Law Enforcement/Federal Program Management experience, to include: Technology Assessments, Systems Design, Systems Analysis, Programmatic Support, Acquisition Planning, and Budget Planning.

Outstanding analytical thinker and problem solver, comfortable working in data analytics and able to resolve complex problems independently. Thinking ‘out of the box’ and to develop creative solutions.

At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. Experience as a customer-facing professional services or program manager, preferably for law enforcement agencies, Excellent written and verbal communication skills, including interaction with senior leaders, Proven track record of implementing new technology and agile development, Experience implementing internal business systems and controls for large scale law enforcement projects, Experience with Law Enforcement and commercial Unmanned Aircraft Systems (UAS) and related software, Experience in Federal Program Management (Technology Assessments, Systems Design, Systems Analysis, Acquisition and Budget Planning), Strong analytical thinking and problem-solving skills, Ability to obtain FAA Part 107 certification within 60 days of employment

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