Head of Internal Communications

Communications Coordinator
Four Seasons is powered by our people. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. The Communications Coordinator plays a critical role in delivering seamless and professional guest communication, serving as the central point of contact for all incoming calls and digital messaging. The role contributes to the overall guest experience by providing timely information, coordinating requests, and maintaining clear communication across departments. Manage and respond to guest inquiries through chat messaging platforms, routing to appropriate departments when needed
Provide accurate information about hotel services, amenities, events, and local area details
Handle guest requests, concerns, and complaints with professionalism and urgency
Manage wake-up calls, messages, and internal communications in a timely and accurate manner
Operate and maintain the hotel's communication systems, including switchboard, PMS, and messaging tools
Coordinate and fulfill special guest communication requests for rooms and events
Ensure all communication equipment is maintained and functioning properly
Perform administrative tasks and support overall Front Office operations as needed
High school diploma or equivalent experience

• 12 years of experience in an administrative, customer service, or hotel environment preferred
• Strong verbal and written communication skills with a warm and professional demeanor
• Proficiency in English (reading, writing, and speaking)
• Strong computer skills, including Microsoft Office and property management systems (Opera preferred)
• Ability to learn and navigate multiple software systems simultaneously
• Flexible availability to work mornings, evenings, weekends, and holidays

• Excellent training and development opportunities
• Full-time schedule, including mornings, evenings, weekends, and holidays

Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website.