Head of Support Services

Are you always looking for innovative ways to help people? Do you love serving others and enjoy lending a helping hand regardless of the issue? If so, then the Loan Services Supervisor role might be for you!In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled financial services.As a Loan Services Supervisor, you are our leader, providing guidance and support to every single team member on your team. In this role, you will be responsible for supervising daily activities to ensure proper workflow and training. What you’ll do:Perform functions pertaining to loan operations, such as Participation Loans, Loan Origination, Documentation, and Funding, Commitment fees, Liens, Prepayments, and Payment posting problemsAssist in coordinating workflow, training personnel, and maintaining a high level of expertise in all loan service proceduresEnsure that internal controls are in place and functioning properlyAssist in personnel matters, which include, performance reviews, making salary recommendations, and counseling personnelAnswer question and resolve problems for customers, subordinates, and other employeesAlways take action using Integrity, Caring, and Excellence to achieve all-win outcomesWhat you’ll need:Proficient in Microsoft computer applicationsDocumentation and loan experienceExcellent written and verbal communicationLeadership skillsAdditional Preferred Skills:Medical, dental, vision, long-term disability, and life insurance401(k) matchingGenerous holiday and paid time off scheduleTuition reimbursementExtensive health and wellness programs, including our Employee Assistance ProgramReferral bonus program + more!Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. S. banks by asset size and is a leader in banking customer satisfaction. SummaryLocation: San Antonio, TX - One FrostType: Full time