Head of Sales Management

Responsibilities

Always provide the highest levels of customer service to internal partners and external clients.

Respond quickly, timely, and professionally to all internal partners and external customers, delivering clear and concise communication representative of Concord Hospitality through all communication channels.

Demonstrate excellent time management, self‑motivation, and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.

Maintain existing assigned accounts/segments satisfactorily and work diligently to develop new business for the hotel.

Effectively and efficiently monitor and manage all aspects of the pre‑event, event, and post‑event details: track, detail, and communicate the particulars of each assigned event and group, including room blocks, meeting space, special concessions, group history, cut‑off dates, contract clauses, group resumes, event orders and BEOs, billing details, and other integral aspects of groups and events.

Be willing and able to attend customer functions as needed.

Work with internal and external partners to accurately forecast group rooms and F & B revenues, and understand the conditions and strategies that maximize released space, rooms, and hotel revenues.

Gain knowledge of the hotel’s food and beverage products, pricing, and presentation, and learn about the hotel’s function space, audio‑visual, and other details related to event success.

Consistently attain sales activity goals and individual revenue goals, including but not limited to proactive and reactive calls, outside sales calls, tours, and appointments required for this position, as outlined by Concord, your RVPSM, and your supervisor.

Learn and use the digital sales system CI/TY and conceptual sales call process, and understand the hotel’s sales strategies (e.g., marketing plan, rates, budgeted goals, etc.). Implement these tools and resources to accomplish individual and team goals and efficiently complete job duties.

Prepare for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.

Work in a unified, collaborative manner that fosters teamwork and embody an entrepreneurial spirit to make the best possible decisions for the hotel and achieve the team’s overall goals.

Own your career development and advocate for training and job opportunities to continue honing and developing your talents, skills, creativity, and personal and professional growth.

Carry out reasonable requests made by management and seek to comply with company policies and procedures.

Benefits

We offer competitive wages. Full‑time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, short‑ and long‑term disability options, 401(k) options, tuition assistance, discounted room rates at Concord‑managed hotels, and training & development with career advancement opportunities.

Salary Range: $52,655.64 to $65,819.55 per year.

Preferred

Hotel experience preferred.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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