Head of Sales - Managed Services

Hotel Name: Millennium Hotel Durham
Join the Team at Millennium Durham At Millennium Durham , we believe great hospitality is more than a serviceits how we make people feel. About Millennium Durham Located just minutes from Duke University and Duke University Hospital, Millennium Durham is a full-service hotel at the center of one of North Carolinas most dynamic and fast-growing markets.
With over 300 guest rooms, expansive meeting and event space, and amenities designed for both business and leisure travelers, the hotel serves as a hub for corporate guests, university visitors, and group business.
As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellencedriven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."
Passion for Hospitality Delivering meaningful and memorable guest experiences
Innovation & Progressive Continuously improving how we operate and serve
About the Role: Convention Sales Manager
As our Convention Sales Manager you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.
This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results."
The Convention Services Manager (CSM) is the main point of contact for group and event clients after the contract is signed, guiding planning through on-site execution. Youll also support local sales with site tours and relationship-building to help grow meetings and social business.
Manage assigned groups/events from turnover to completion.
Lead client planning calls and produce clear, accurate BEOs/event resumes .
Coordinate with Banquets, Culinary, Front Office, Housekeeping, Engineering, Security, and AV.
Be on-site for key functions, handle changes fast, and keep service strong.
Support site inspections and light local outreach to businesses, planners, and community partners.
Track leads/follow-ups in the CRM and help identify rebook/upsell opportunities.

Passion for hospitality and delivering exceptional service
Flexibility to work varied schedules, including evenings, weekends, and holidays
2+ years in hotel events, convention services, catering, banquets, or similar.

• Comfortable juggling multiple events and working flexible hours.
• Bonus: Delphi/FDC, Opera, and knowledge of the Durham/Triangle market.

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.
Why Join Us At Millennium Hotels & Resorts , youre not just taking a jobyoure joining a team passionate about hospitality, growth, and creating memorable experiences .