Front Desk Receptionist (part-time, weekday evenings)

Front Desk Agent
The Front Desk Agent will play a vital role in creating a positive and welcoming environment for both residents and visitors. This role involves various tasks such as greeting and assisting individuals, managing packages and mail, providing administrative support, and contributing to community engagement events. Key duties include cross collaboration, addressing guest and/or resident inquiries and concerns, and managing administrative tasks such as paperwork organization and report preparation. This is a part-time position. Scheduled hours may vary based on operational needs and may include weekdays, evenings, weekends, and holidays.
Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible
Welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information
Accurately respond to guest requests, making recommendations based on local knowledge and property practices
Resolve resident and hotel guests' complaints; assist residents in all inquiries in connection with residence/hotel/ services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.
Partner with the Leasing Team in assisting with coordinating move ins, move outs and assist with lease renewal activities as needed
Adhere all guidelines, policies, and procedures, maintaining a professional appearance and demeanor
Coordinate with property departments to fulfill guest requests and provides detailed information about facilities and operating hours
Handle check-out, cash management, and adheres to cashiering and credit policies
Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors
Organize and maintain documents and various reports including but not limited to package management logs and project trackers, etc.
Stay afloat with local attractions and amenities (e.g. vendors, restaurants, museums, attractions) Use various software programs to input special requests and arrangements accurately
Collaborate with the community engagement team assist to with executing marketing initiatives for building events and company programs
The ideal candidate should have flexible availability as working hours may vary at times based on operational needs (weekdays, weekends and holidays).
High school diploma or equivalent; Residential Services or Hospitality experience in a luxury environment preferred
Excellent communication skills, reading, writing, and oral proficiency in the English language; ability to communicate in Spanish strongly preferred
Computer literacy with the ability to use a variety of software's