Remote Call Center Customer Advocate
Virtual Vocations Inc
Providing exceptional service to patients and providers, the fully remote Patient Engagement Advocate will manage inbound and outbound calls, schedule appointments, and document patient requests while ensuring key performance indicators are met.
Key responsibilities
Respond promptly to incoming phone calls and schedule patient appointments in the EMR system
Document patient requests and pertinent information clearly to ensure effective communication
Coordinate with team members to maintain an efficient workflow and adhere to safety policies
Required qualifications
High School diploma or GED
At least 1 year of related experience in a call center, customer service, or medical office
Previous experience in a medical office, particularly in optometry or ophthalmology, is preferred
Proficiency in Microsoft Excel, Word, and Outlook
Knowledge of HIPAA guidelines and state/federal regulations relevant to the position
Vacancy posted 2 days ago
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