Head of Programme Management

Full-Time, hourly
Premier Swim Academy is seeking a Program Manager to lead the day-to-day operations of our instructional pool deck. This hands-on leadership role is responsible for ensuring lesson quality, swimmer safety, instructor performance, and the development of our instructional leadership team.
As the Program Manager, you'll serve as the operational leader of the wet side of the facility, partnering closely with the General Manager and Pool Lead to maintain a safe, organized, and high-performing environment. You'll be a visible presence on deck, coaching staff in real time, upholding Premier Swim Academy standards, and helping develop the next generation of aquatics leaders.
Lead and oversee all on-deck operations, ensuring lessons are delivered safely, professionally, and according to Premier Swim Academy curriculum standards.
Observe lessons regularly and provide coaching, feedback, and development opportunities for instructors and Deck Leads.
Partner with the Administrative Manager to build and manage instructor and Deck Lead schedules throughout the year while maintaining staffing efficiency.
Manage day-of staffing adjustments, coverage gaps, and operational challenges with minimal disruption to programming.
Monitor instructor certifications and training records to ensure compliance at all times.
Maintain deck organization, lesson flow, swimmer-to-instructor ratios, and overall operational excellence during all hours of operation.
Foster a positive, accountable, and team-oriented culture that supports both staff development and exceptional customer experiences.
18 years of age or older.
Strong knowledge of swim lesson instruction and water safety principles.
Ability to work evenings and weekends as needed.
Experience in aquatics leadership, swim school operations, or deck supervision.
Experience training, mentoring, or coaching instructors.
Familiarity with scheduling, staffing, and operational planning.
Work is performed primarily on an active pool deck in both indoor and outdoor aquatic environments.
Ability to enter the water when needed to support instruction, safety, or staff development.
Must be able to lift and move equipment weighing up to 50 pounds.
Exposure to pool chemicals, varying weather conditions, heat, humidity, and water environments.
Requires visual and auditory ability to monitor swimmers, staff, and pool activity effectively.
Full-time employees are eligible for:

~ Healthcare, vision, and dental coverage

pregnancy, childbirth, or related medical conditions; disability; or any other protected class under federal, state, or local law.