Client Service Rep - Part Time
$19 per hourLum's Auto Center
Service BDC Representative
Lums Auto Center - Warrenton, OR 97146
Salary Range $19.00 - $19.00 Hourly
Service BDC Representative
Be the voice that keeps our community moving!
Lum's Auto Center | The Lum Family of Dealerships
Enjoy helping others? Bring your personality to a team that believes great customer service starts with great people.
Lum's Auto Center is looking for an enthusiastic, personable, and community-minded Service BDC (Business Development Center) Representative to join our growing service team! In this role, you'll connect with customers, coordinate service appointments, help identify maintenance and recall needs, and make it easier for people to care for their vehicles.
You don't have to be a car expert to be successful. At Lum's, we believe happy employees help create happy customers. Every team member plays an important role in delivering the friendly, dependable service our community has come to expect from us.
We're proud to be part of the communities we serve and support local organizations and events, including the Clatsop County Fair, Astoria Regatta, Clatsop Community College, and local high school scholarships.
Our philosophy is simple:
CARS. COMMUNITY.
Answer incoming calls and make outgoing calls to schedule, confirm, and follow up on service appointments.
Help customers find convenient appointment times and understand their service needs.
Identify potential maintenance and recall opportunities to help customers keep their vehicles safe and well maintained.
Build positive customer relationships through friendly, professional, and helpful communication.
Listen to customer concerns, answer questions, resolve routine issues, and connect customers with the right team members when needed.
Keep accurate customer records, appointment details, call notes, and follow-up information.
Meet individual and team goals for customer service, productivity, and quality.
Look for ways to improve the customer experience and make our processes more efficient.
Pay: $19 per hour, with opportunities for performance-based increases and incentives.
Employment: Full-time or part-time opportunity available.
Schedule: Day shift; availability to work Saturdays is required.
No Cost, No Debt College Degree - earn up to a Master's degree without the stress of costly tuition or student loans!
- Health insurance the employer currently pays 90% of the employee-only base plan premium; Dental and vision insurance.
- 401(k) after one year of full-time employment.
- Paid time off and holidays.
- Holiday Savings Plan.
- Paid training opportunities.
- You can manage a busy phone line without losing your patience or positive attitude.
You understand that every customer has different needs and concerns.
You can keep appointments, follow-ups, and customer information straight.
You're comfortable learning new systems, processes, and service information.
You can think on your feet and know when to ask for help.
Previous customer service experience preferred.
Basic computer skills, including Microsoft Office and internet applications.
Ability to learn new software and retain information.
Ability to meet the dealership's pre-employment background check and drug-screening requirements.
If you're friendly, motivated, dependable, and enjoy helping people, we'd love to meet you! Bring your personality, your willingness to learn, and your passion for customer service. We'll help you learn the rest.
The Lum Family of Dealerships
CARS. COMMUNITY.
Lum's Auto Center
$19 - $21 per hour
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