Front Desk Receptionist (Temporary ASAP)

Front Desk Agent
Attend to guests' needs, included, but not limited to, registration, checkout and cashiering.
$16 to $17 per hour
Smile, have eye contact and greet guests immediately

• Register guests into the computer, verifying reservation, address, and credit information.
• Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
• Issue key to and control entrance of safety deposit boxes. Promptly respond to and resolve guest complaints
• Answer telephone promptly and properly being polite, courteous, and friendly
• Be knowledgeable and helpful about the local area, the hotel and hotel services
• Demonstrate proper selling techniques during the reservation and walk-in process
• Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
• Increase revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
• Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
• Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
• Identifies and records special billing instructions and notifies accounting
• Completes shift closing accurately by getting appropriate approval signatures and authorization codes
• Adheres to hotel policies regarding the use of cash bank
• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
• Properly handle and account for keys
• Be knowledgeable of policies regarding emergency procedures and security concerns
• Book reservations for those guests who approach the Front Desk
• Openly accept critical/developmental feedback
• Be available to work a flexible schedule to include weekends and holidays, working Weekends (Friday, Saturday and Sunday) and Holidays are required
• Be available to help other departments in emergency situations
• Perform other assignments as directed by the Assistant General Manger
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. In addition, attendance at all scheduled training sessions and meeting is required.

Upon employment, all associates are required to fully comply with Moonrise rules and regulations for the safe and effective operation of the hotel facilities. 2 years of Customer Service experience required, 1 year of Front Desk experience at a Hotel (using Opera) preferred.
~ High School Diploma or GED

Fluent in English
Computer skills
Benefits: Free Parking After 90 days of employment Medical, Dental, Vision, Life Insurance Long & Short Term Disability 401K (with match program) After 1 year of employment