Head of Technical Writing

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Environmental & Property Condition - Technical DirectorPerforms senior-level technical guidance for a specific discipline of JLL’s Real Estate Due Diligence (JREDD) - Environmental & Property Condition (EPC) team, ensuring the highest quality of service delivery, fostering team development, driving business growth, and upholding JLL's standards of excellence.Manages and coordinates technical staff activities, training, and quality and risk management.Conduct Phase I and II Environmental Site Assessments, groundwater monitoring activities, vapor intrusion studies, and technical report writing to ASTM, SBA, JLL, and Client standards.Reviews complex Phase I and Phase II Environmental Site Assessments (ESAs) with subject matter expertise of ASTM E1527 and E1903-19, as well as client scopes such as Fannie Mae, Freddie Mac, SBA, underwriting/debt level for lending purposes. Will perform site visits and prepare ESA reports for others to review.Assist Environmental Practice Leader with existing projects to include coordinating and performing field activities including inspections, managing budgets/subcontractors, report preparation, assist with and establish client relationships along with fostering client retention.Must be aware of, and adhere to, safety practices and policies to ensure own safety, as well as the safety of others who may be affected by your actions at work.Responsible for scoping, pricing and bidding on Phase II opportunities, including subject matter expertise in commonly used industry methodologies for performance of services, state-based regulations and governance, and industry vendors of field support services.Subject matter expertise with reviewing and performing ESAs of most property types including gas stations, dry cleaners campus/regional, historic, high-rise office, retail, industrial, multifamily, manufacturing, etc. ESSENTIAL DUTIES AND RESPONSIBILITIES Conducts final review of Phase I and II ESA Reports to ASTM, JLL and client protocols and accurately adheres to the scope of work on a timely basis and with high quality service. Subject matter expertise with frequently encountered recognized environmental issues/conditions and remedies.May occasionally conduct walk-through surveys to identify, to the extent feasible pursuant to the ASTM processes recognized environmental conditions in connection with the property and surrounding properties.Interviews property owners, regulatory agencies, occupants, key site personnel and local government officials to obtain information concerning the past/historical and current use of the subject property and identifying potential environmental concerns and remedies.Liaison between the client and the regulatory bodies.Reviews historical information including municipal records, aerial photographs, topographic maps, fire insurance maps, city directories, etc., and interprets findings for the presence of environmental concerns.Reviews Federal, State, and Municipal records and databases and interprets the presence of conditions that may adversely impact the subject property.Continuously improve report templates to incorporate client feedback and enhance readability, with emphasis on efficiency to reduce report preparation time while maintaining high quality control standards.Manage and expand the "WordBank" of pre-written discussions to increase the efficiency and consistency of the report writing process.Implement and oversee robust Quality Assurance/Quality Control (QA/QC) procedures for all projects.Reviews reports written by others to ensure it meets company and client protocols and accurately describes the assets, as well as to ensure quality and risk management standards. Provides technical direction and guidance to staff assigned to projects within the area of focus. Lead training initiatives and develop resources to build the team's technical expertise.Assist in balancing team workload and allocating resources to ensure project deadlines and client expectations are met.Provides formal feedback about performance of individual employees related to the scope of work performed by the person, to their direct manager. Works with Managing Director to respond to subordinates’ recommendations for staff recruitment, selection, promotion, advancement, and corrective action. Bachelor's Degree in related field such as environmental science, geology, engineering, or equivalent combination of education and experience. Minimum five (5) years of performance of Phase I and II ESAs in accordance with ASTM E1527.Minimum of 10 years of experience in client management, developing accounts and managing services.Minimum of two (2) years of experience overseeing financial performance of an engineering service.CERTIFICATES and/or LICENSES Preferred current Professional Engineer or Professional Geologist license or registration, CIH, CEM.Based on locations and local regulations, this role may require specific licenses or certification issued by the federal government, state, tribe, to perform environmental inquiries.COMMUNICATION SKILLS Ability to comprehend, analyze and interpret business related documents and offer strong business solutions to clients. Excellent written and verbal communication, interpersonal, consultative, and exceptional customer service skills and the ability to solve problems. Ability to effectively respond to sensitive issues, complex inquiries or complaints from clients, co-workers, supervisor and/or management. Ability to make effective presentations on general topics to an internal department, large group of employees, clients and/or management. Draws upon the analysis of others and makes recommendations that have a direct impact on the EPC business unit. OTHER SKILLS and ABILITIES Advanced knowledge of computer software and hardware (i.e. Microsoft Office Suite Products). Excellent time management and organizational skills. The position requires simultaneously managing electronic deliverables for several ongoing assignments.SCOPE OF RESPONSIBILITY Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for adjusting work unit and/or project deadlines. Errors in judgment may cause short-term impact on the department. Location:Remote -Chicago, IL, Dallas, TX, Los Angeles, CA, Miami, FL, New York, NY, Orlando, FL, Seattle, WAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. Personalized benefits that support personal well-being and growth:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io. California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Accepting applications on an ongoing basis until candidate identified.Miami, FLType: Full time