Mortgage Loan Originator/Processor

Mortgage Loan Officer The Mortgage Loan Officer plays a key role within the Consumer Direct Lending team, serving as the primary contact for homeowners exploring mortgage refinance solutions. This position focuses on guiding clients through the full refinance process while delivering personalized financial recommendations and exceptional service. With access to company-generated leads, modern lending technology, and a competitive suite of loan products, the Mortgage Loan Officer is empowered to help clients achieve financial goals such as lowering monthly payments or consolidating debt. Responsibilities Conduct outbound and inbound mortgage sales calls to educate and engage refinance candidates.

Solicit residential mortgage loans from a captive portfolio of eligible homeowners.

Process and submit residential loan applications per company policies and regulatory guidelines.

Manage application and disclosure documentation, ensuring timely communication and compliance.

Utilize mortgage systems for accurate loan registration, pricing, and pipeline management.

Understand and clearly explain loan products, financial calculations, and pricing scenarios to customers.

Demonstrate excellent follow-up techniques to ensure strong application-to-close conversion rates.

Maintain and update borrower interactions and status within the CRM system (e.g., Qualifications High school diploma or equivalent required; Relevant work experience in mortgage lending or related financial services may substitute for formal education

Minimum of 2 years' experience in mortgage sales, preferably within a Consumer Direct or refinance environment

Solid understanding of residential mortgage products, including conventional, FHA, and VA loan programs

Encompass, Blend) and CRM platforms

Strong verbal and written communication skills, with a customer-centric approach

Bilingual in English and Spanish strongly preferred

Certifications, Licenses, and/or Registration Active NMLS license

All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

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