Service Concierge Customer Support Position

Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.
Job Duties/Responsibilities
Operates as first point of contact for members and guests entering resort
Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
Serves as a key point of contact for new membership sales and member retention interactions.
Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Minimum Required Qualifications
Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.
Education
~ High School graduate or equivalent

Years of Experience
~ Minimum of 1-2 years of experience in customer service or sales

Licenses / Certifications / Registrations
Complete Retention Specialist Certification within 60 days of hire
Passion to serve others
Effective communication skills
Preferred Requirements
~ Bachelor’s Degree in Hospitality

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.