Head of Facilities (Full-Time)

Employee Type Full Time

Manage Others Yes

Job Title:Facilities Manager

Classification:Full- Time

Reports To:Director of Property Operations

Job Purpose The Facilities Manager is responsible for the strategic oversight and operational execution of maintenance, inspections, and unit readiness across the property portfolio. This role ensures all communities meet regulatory compliance standards, maintain high-quality physical conditions, and operate efficiently. The Facilities Manager leads key functional teams and collaborates cross-functionally to support occupancy goals, resident satisfaction, and asset preservation.

Duties & Responsibilities Oversee operations of maintenance, inspections, and make-ready functions across all properties

Ensure compliance with all applicable housing regulations, including LIHTC and HUD standards

Ensure readiness and compliance for inspections, including NSPIRE protocols

Partner with Property Management to support leasing, occupancy, and resident retention goals

Analyze operational and financial data to drive efficiency and cost control

Oversee vendor relationships and contract performance

Support budgeting, forecasting, and expense management related to facilities operations

Maintain accurate reporting through property management systems, including OneSite

Key Performance Measurement(s) Inspection Compliance & Readiness: Unit Turnaround Efficiency: Ensure average make-ready completion meets established timelines, while maintaining quality standards

Work Order Completion: Maintain =95% on-time completion rate for work orders, with high resident satisfaction scores

Budget Management: Operate within approved maintenance and capital expenditure budgets, minimizing variance

Team Performance & Retention: Maintain low turnover within maintenance-related teams and ensure ongoing training and development completion

Physical Activities & Requirements Ability to sit, stand, walk, bend, stoop, climb ladders, and perform physical tasks for extended periods as needed.

Ability to perform tasks both indoors and outdoors in various weather conditions.

Basic janitorial and manual labor tasks, including cleaning, snow removal, and minor repairs.

Good vision and hearing to perform inspections, operate equipment, and communicate effectively.

Ability to respond to after-hours calls and participate in on-call rotation as required.

Qualifications Required: Minimum 5 years of experience in multi-family property management and/or maintenance operations

Proficiency in Microsoft Office Suite, Teams, and SharePoint

College degree in a related field

Certified Facility Manager (CFM) designation

Experience using OneSite property management software (1+ year required)

Accounting or financial management background

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