Client/Customer Support Rep

Client Services (Medical Communications)At Real Chemistry, making the world a healthier place isn't just an aspiration—it's our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.Real Chemistry is continuously building a pipeline of strong client services talent to support our growing medical communications business. We are interested in connecting with professionals across levels, from Senior Account Managers to Account Directors and levels beyond.Our account teams are responsible for leading client relationships and delivering integrated programs across publications, medical affairs, promotional communications, and scientific visualization.We are also open to remote candidates. For some roles, travel or close proximity to a client location may be required, which will be discussed throughout the interview process.Important Note On This OpportunityThis is an evergreen opportunity intended to build our pipeline of client services talent.An exploratory conversation with one of our recruiters to understand your experience and career interestsIf there is a potential fit, conversations with relevant stakeholders or teamsIf there is not an immediate opening aligned to your profile, we will retain your information for future considerationWhat You'll DoLead day-to-day client relationships and ensure high-quality deliveryManage integrated medical communications programs across multiple workstreamsPartner with scientific, strategy, and creative teams to execute impactful workOversee timelines, budgets, and scopes with strong operational disciplineIdentify opportunities for organic growth within accountsProvide leadership and mentorship at more senior levelsWhat You BringExperience within a medical communications or healthcare agency environmentStrong understanding of publications, medical affairs, and/or promotional workstreamsProven ability to manage clients and deliver complex programsCommercial acumen, including scope and budget managementExcellent stakeholder management and communication skillsA collaborative, solutions-oriented mindsetReal Chemistry is proud to be Great Place to Work® certified; We believe we can do our best when feeling our best, which is why we've put together a benefits program designed to give you the support you and your family need at every stage of life. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vision plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Some positions offer hybrid or remote flexibility, while others require regular in-office presence. For example, certain teams and regions, including some of our UK operations, have office-based requirements. For employees located within a one-hour commute of a Real Chemistry office, we require in-person attendance two days per week, either from a Real Chemistry office or when working onsite with clients. Employees in regions without a nearby office may work remotely and come together throughout the year for collaboration, culture-building, learning, and team connection opportunities. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community.