Customer Service Officers

POSITION SUMMARY:

The Mail Services Specialist is responsible for the accurate, efficient, and timely handling of incoming and outgoing mail and parcels within a corporate, campus, or retail setting. This role ensures that all items are processed in accordance with company policies and industry standards, while providing excellent service to internal and external clients. The position will also provide a variety of support services associated with equipment, supplies and fulfillment based on customer account requirements. This role may have interaction with customers and must deliver a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. The Mail Services Specialist works with minimal instruction and supervision and interacts daily with customers, managers, team members and vendors accomplishing established business objectives.

\"The desired location for this position would beRichmond, VA. Employees will be required to work at the FedEx location five days a week.\"

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

Primary responsibility for coordination of all mail and shipping related services and activities

Pick-up and deliver customer packages and mail throughout the onsite

Maneuver packages with appropriate equipment and/or assistance from another person

Assemble packages and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages and affixing labels to parcels

Operate and maintain an automatic mail processing machine (mail meter) for outbound mail

Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates

Sort and prepare packages and mail for pickup or delivery to the designated mail stops

Utilize a tracking system to properly log the receipt and release of packages

Utilize pallet jacks and other large package handling equipment

Employ investigative research for packages and mail with unknown recipients

Operate duplicating equipment (copiers, scanners) and perform routine equipment checks, if applicable

Address basic issues like paper jams or toner replacement; elevate technical issues to technicians when needed, if applicable

Maintain convenience copier areas by keeping them clean and well-stocked, if applicable

Handle various fulfillment tasks, such as furniture or conference room setup

Deliver completed print/copy/mail items to team members at designated locations

Respond to internal customer inquiries regarding status or feasibility of service requests

Perform light filing, archiving, and housekeeping duties

Perform additional courier or administrative tasks as assigned

All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

High School Diploma or equivalent education required

1+ year of customer service or operations experience

1+ year of specialized experience preferred

Familiarity with USPS and commercial carrier processes (UPS, FedEx, DHL) preferred

Experience with mailroom equipment (e.g., postage meters, envelope openers, barcode scanners) preferred

Excellent verbal and written skills

Proficiency with computer systems and ability to learn new software applications quickly

For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Preferred Qualifications:
Pay Transparency:
Pay: $17.00 - $19.98/hr

Additional Details:
Pay Transparency:
The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.

Applies Quality concepts presented at training during daily activities.

Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

Know Your Rights

Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.

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