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Front Desk Receptionist 2ND and 3RD shift

$26.98 per hour

Fairmont Hotel

Boston, MA

Front Desk Agent

As a Front Desk Agent, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Competitive salary and flexible benefit plans

Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standards

Settle guest accounts while ensuring all services standards are followed

Maintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policies

Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way

Starting Hourly Rate is $26.98 USD

Ability to work all shifts including mornings, evenings, overnights, weekends, and holidays

Previous experience in Front Office operations in a luxury setting an asset

An operational knowledge and proficiency in Front Office Systems (Systems-Micros-Fidelio) and Microsoft Office suite (Word, Excel, PowerPoint)

Opera Cloud preferred

Proficiency in English required, bilingual is an asset

Excellent written/verbal communication, coaching and interpersonal skills

Strong guest service orientation, utilizing empathy and creative thinking

We are a dog-friendly property, comfortability to work around animals and animal dander is necessary.

Frequent walking and standing during shift

Starting Hourly Rate: $26.98

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Apply
Vacancy posted 2 days ago
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