Head of Product, Virtual Care

Job Description Job Description Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in‑home assistance. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission‑driven care teams continue to help participants live well on their own terms.

Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. Location: Remote; requiring regular travel for onsite go-lives, department rounding and other support activities as needed.

We are hiring a Product Manager, Strategic Technology Applications to own the product strategy, roadmap, and cross-functional delivery for the technology application portfolio that powers Habitat Health's growing PACE organization. This is a high-impact, cross-functional role sitting within the Strategic Technology Applications team, reporting directly to the Vice President of Product.

As Habitat Health expands into new markets and scales its center operations, the Strategic Technology Applications team functions as the internal "product organization" for the systems that power clinical, operational, growth, and administrative workflows. This role will own the end-to-end product lifecycle — discovery, roadmap prioritization, delivery, adoption, and iteration — for a portfolio of applications spanning call/communications, CRM, core operations, growth, and risk adjustment systems.

The ideal candidate is a product-minded healthcare technology leader who is energized by translating clinical and operational needs into a compelling roadmap, partners naturally with internal developers and vendor teams to ship solutions, and uses data and stakeholder feedback to continuously improve adoption and impact.

Own the product vision, strategy, and roadmap for a portfolio of strategic technology applications, including but not limited to call/communications platforms (TalkDesk), CRM platform (Salesforce), EHR platform (Epic)

Translate operational, clinical, and growth stakeholder needs into a prioritized backlog and roadmap, balancing quick wins against longer-term platform investments

Define and track success metrics — adoption, utilization, satisfaction, and operational impact — to measure product performance and guide iteration

Maintain a clear view of the application portfolio's health, dependencies, and integration points (e.g., Salesforce and ancillary clinical/communications tools) to ensure data integrity and a cohesive experience across platforms

CRM Admin, EHR Support Analyst, etc.) Lead or co-lead technology application implementations for new PACE center launches, including configuration, workflow validation, user acceptance testing, and go-live support

Build repeatable implementation and product-launch playbooks that support Habitat Health's continued growth

Own day-to-day vendor relationships for managed applications, including performance management, escalations, contract oversight support, and roadmap alignment

Evaluate and recommend new technology solutions in partnership with the Director of Strategic Technology Applications; Represent the Strategic Technology Applications product portfolio in cross-functional forums, governance bodies, and project teams

Adoption, Training & Change Management

Partner with training and enablement resources to design rollout, onboarding, and training plans for managed applications across clinical, operational, and administrative end users

Maintain clear product documentation, including roadmaps, requirements, release notes, and user-facing support materials

5+ years of experience in product management, with hands-on ownership of the roadmap and lifecycle for enterprise or B2B SaaS applications; Demonstrated experience managing or launching SaaS/cloud-based applications (experience with call center platforms, CRM, or clinical ancillary systems a plus)

• Strong command of product management fundamentals: discovery, prioritization frameworks, roadmapping, backlog management, and agile delivery (Jira or similar)
• Experience supporting multi-site healthcare operations or rapid program expansion preferred
• Experience with TalkDesk, Salesforce, Abridge, Epic or other contact center / CRM / ambient AI documentation /EHR systems

Experience with health plan systems (claims, eligibility, encounter submissions) or risk adjustment platforms

This position is also eligible for a target annual bonus of 10% of the base salary and may be eligible for additional incentive compensation, as applicable.

In addition, this position is eligible for a comprehensive benefits package, including medical, dental, and vision insurance; paid parental leave, short- and long-term disability coverage; life insurance; flexible spending accounts; and company paid holidays.

Nothing in this job posting or any other company document is intended to create a contract of employment, express or implied, or to alter the at-will nature of employment.

Because this is a remote position, employment will be governed by the laws applicable to the employee's work location, and applicable legal requirements will be followed.

Vaccination Policy, including COVID-19

To help maintain a safe environment for our participants and team members, Habitat Health maintains vaccination and infection control policies applicable to certain roles and work locations. For COVID-19 and influenza, team members who are working in a participant care setting are required to provide either proof of vaccination or a signed declination form and comply with applicable masking requirements while in a care setting to the extent permitted by law in the applicable jurisdiction.

Habitat Health will consider requests for reasonable accommodation based on an applicant's disability, medical condition, or sincerely held religious belief, practice, or observance in accordance with applicable law.

As a condition of employment, team members are expected to comply with all applicable infection control protocols, personal protective equipment (PPE) requirements, and vaccination requirements associated with their role and work location, and to the extent required by law and as permitted in the applicable jurisdiction.

Our Commitment to Equal Opportunity and Inclusion

Habitat Health is an Equal Opportunity Employer committed to the principles of equal opportunity and inclusion. We do not discriminate on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, age, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, medical condition, genetic information, reproductive health decision-making, or any other characteristic protected by applicable federal, state, or local law.

Habitat Health is committed to the full inclusion of all qualified individuals. Consistent with applicable law, we provide reasonable accommodations to qualified individuals with disabilities and to individuals with religious beliefs, practices, or observances that require accommodation.

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