Head of Operations & Business Management

The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. This will be done in a variety of ways: through structured curriculum completion, on the job practical application and development meetings. The OMT role is hired with the expectations that each individual will be able to independently manage a dental office in 4-6 months, following timely completion of the OM Development Program.
Assessment, hiring and retention of right fit team members through comprehensive training, supervision, counseling and coaching
Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions
Execution of the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist
Management of expenses to achieve monthly goals and budget
Show proficiency and adherence to cash management and accounting protocols
How to deliver effective leadership, coaching and mentoring with team members in an effort to identify and implement opportunities for improvement
Maintains an appropriate professional appearance and demeanor in accordance with company policies; Gains proficiency and understands the tools and resources available with regards to People related functions, such as assessment, hiring, retention, performance evaluation, separation processes and compensation guidance and execution
Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies
Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems
By end of development program, show competency in managing a team of both Front Office and Back Office team members, displaying leadership and team development capabilities
Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences
Qualifications High school diploma or equivalent
Five or more years of related work experience in operational management
Operations Manager Trainee must possess and maintain a valid driver’s license and automobile insurance. Operations Manager Trainees are required to timely travel to multiple offices per day, in some cases several times per day, and must have reliable means of transportation to travel to assigned offices
In lieu of a valid driver’s license and automobile insurance, Operations Manager Trainee must have reliable means of alternate transportation which would allow for required, timely travel to multiple offices per day, in some cases several times per day
Travel may be planned or unplanned and is subject to change without notice
Preferred Associate degree, Bachelor’s degree
Five or more years of experience leading a team, mentoring and coaching subordinates
Patient Advocate (flexible and adaptive; Process Focused Operator (data driven decision-maker; organized and structured; computer proficient)
Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of staff and clinicians; understands local market drivers and competition)
Influencer (active listener/observer of behavior; builds trust with those requiring coaching; tailors coaching style to the individual’s needs; Requires knowledge of Dental Plans,insurances fees, administrative guidelines, limitations and exclusions, reporting systems; business correspondence and business reporting techniques; and business principles of profit & loss statements
Skills required include use of knowledge of all Microsoft Applications, Epic, 1VU, BOX, and use of standard office equipment
Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work
Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the organization
Ability to read, analyze, and interpret common financial reports, and legal documents. Ability to respond to common inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community
Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure
Ability to interpret and apply policies and procedures
Strong sense of personal responsibility for tasks assigned; Ability to communicate effectively and present information, both verbally and in writing. Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback and handle tem member relations issues
Very orderly and excels at cutting through confusion and turning chaos into order
This is primarily a sedentary office classification but may require field visits and driving. The team member will frequently lift and/or carry reports, records and other materials that typically weigh less than 40 pounds. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment
Benefits Medical, dental, and vision insurance
Tuition Reimbursement
Paid time to volunteer in your local community
Upon completion of the Operations Manager training program, this role will be a salaried position.
Compensation Information $27.75-$38.75 / Hourly
We celebrate diversity and are united in our mission to create healthier and happier team members.

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