Head of Client Experience - Remote

Monday - Friday - PM shift- 10:30am to 7pm
As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.
Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. The Guest Experience Specialist ensures the smooth operation of the Experience Center by overseeing daily maintenance, coordinating projects, and maintaining clean, organized, and well-stocked customer-facing areas. This role involves managing facility inquiries, tracking inventory, supporting operational projects, and ensuring timely responses to service requests. The ideal candidate will have strong organizational and communication skills, a proactive approach to facility management, and the ability to support multiple tasks effectively.
Monitor the Facility Experience inbox to ensure timely responses to inquiries and requests, and escalate matters to the Guest Experience Lead, internal teams, and external vendors as needed.
Conduct daily walkthroughs of customer-facing areas to ensure cleanliness, organization, proper stocking, and adherence to the outlined standards in preparation for customer arrival.
Manage the lost and found process by securing, emailing, and tracking all items found, as well as coordinating with Security for pick up when necessary.
Escort vendors during facility projects, ensuring they follow EC One guidelines and proper check-in procedures.
Arrange non-standard support, cleaning, or maintenance needed to address facility-specific requirements.
Coordinate, submit and track facility service requests and work with internal teams and external vendors on repairs.
Support the badge access process ensuring temporary badges are issued, tracked, deactivated, and audited as needed.
Assist with facility-related projects by tracking progress, providing updates, and sharing relevant metrics with the Guest Experience Lead.
Monitor and track facility supplies and amenities, ensuring adequate stock levels and supporting purchases when needed.
Maintain all storage areas to ensure they are consistently organized, secured, and kept in compliance with building codes and fire safety regulations, including proper clearance and access.
Assist the Facility Experience Lead in ensuring facility safety, including assisting in emergency situations and maintaining emergency supplies.
Contribute to the development and implementation of operational processes and procedures.
Document, organize, and maintain essential information and resources in OneNote, Teams sites, and SharePoint.
Escalate issues appropriately through proper administrative channels to ensure prompt resolution.
Bachelor's degree preferred.
Highly proficient in MS Office (Outlook, Word, Excel, PowerPoint, etc.).
Strong interpersonal and customer service skills.
Comfortable communicating with a global community, including various cultures and languages.
Must be process-oriented yet flexible.
Executive Level Guests
Eurest is a member of Compass Group USA
Medical
Dental
Life Insurance/ AD
Disability Insurance
Retirement Plan
Holiday Time Off (varies by site/state)
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.