Head of Operations Management (m/w/d)

Operations Supervisor – Grand Rapids, MI

Job Summary

The Operations Supervisor monitors all operations including, but not limited to; Process shipments, prepare paperwork, communicate freight status and dispatch drivers for pickup. The supervisor will be the primary interface between Pilot Freight Services, customers, sales, system operations and vendors and provide quality customer service, while meeting company policies and procedures.

Essential Functions

Responsible for ongoing process analysis of operational systems, procedures, and staffing to drive continuous improvement in operating efficiencies; Assist District Manager with general tasks.

Responsible for ensuring safe operations as well as compliance with all OSHA regulations, all applicable laws, and Pilot’s Corporate Policies.

Effectively train, supervise, coach, and evaluate all direct reports to foster good communications and morale.

Reviews operational key performance measures monthly as well as benchmarking data to drive any required correctional or improvement strategies.

Communicate freight status and any problems to customers, vendors and other Pilot stations and personnel.

Load/Off-load/build trucks for optimal routing.

Other duties as assigned.

Skills / Competencies

Customer service background preferred.

Ability to read key elements of financial statements in support offunctional role responsibilities.

Excellent communication and interpersonal skills.

Must have superior organizational and time management skills.

Must be approachable and motivated.

Knowledge of systems utilized as it relates to logistics.

Proficient knowledge of Microsoft Office.

Ability to thrive in a high-pressure environment.

Detail oriented and analytical.

Company Benefits

Medical

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible)

And more!

Pay Range

$60,000-$65,000 per year. The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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