Head of Client Services

Build the Future with Us - EquipmentShare is Hiring a Service Manager

Schedule Monday to Friday, 7:00 AM to 5:00 PM

Primary Responsibilities As a Service Manager, you'll use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models.

Coordinate and supervise the quality performance of our equipment mechanics and service personnel.

Schedule repairs for customer and company-owned rental equipment.

Maintain and nurture existing customer relationships to ensure customer satisfaction and keep them updated about new ways EquipmentShare can help improve their business.

Promptly respond to and resolve customer inquiries, requests, complaints or other communications.

Employee training and development and maintaining a safe work environment.

We're a people-first company powered by cutting-edge technology. Our proprietary T3 platform runs our business and makes your job easier, safer, and more connected.

We have a team of problem-solvers, go-getters, and builders, and we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits Monthly Family Dinner Night (restrictions apply)

Company provided truck

Full medical, dental, and vision coverage for full-time employees

Generous PTO + paid holidays

Annual tool and boot reimbursements for applicable jobs

Company events, food truck nights, and monthly team dinners

16 hours of paid volunteer time per year

Career advancement, leadership training, and professional development opportunities

Industry knowledge in the rental industry or related construction field; ideally three years of maintenance and service experience.

Superior customer service, teamwork, and verbal/written communication skills.

Education and Experience High School diploma, Trade school certificate preferred.

Experience in field service, maintenance and repair preferred.

Valid driver's licence with acceptable driving record;