Customer Service Estimator

At Riekes Equipment, you won’t just fix equipment - you’ll keep businesses moving. For nearly 90 years, we’ve helped companies across the Midwest operate smarter and more efficiently through forklifts, automation, and complete warehouse solutions. Why Employees Choose Riekes No weekends - Monday-Friday schedule
Companywide bonus program
Ongoing training & professional development
Service Estimator Duties Provide outstanding customer service to solve customers’ material handling equipment service needs by creating and delivering accurate and timely parts and labor repair estimates.
Consult with customers about their repair quotes, such as providing aftermarket and OEM parts options, answering questions about expected service outcomes, and advising on whether replacement might be more cost effective than repair.
Open, process, and close service repair quotes by obtaining accurate details from customers, service technicians, and parts teams.
Identify add‑on sales opportunities and effectively communicate these to customers and appropriate sales representatives.
Support service department operations, which may include answering customer phone calls, technician dispatch, and work order invoicing.
Adhere to all safety policies and procedures.
Health, dental & vision insurance
Flexible spending account (FSA)
Life insurance & short-term disability
Tuition reimbursement
Employee assistance program
Requirements Service Estimator Requirements Must be capable of organizing, prioritizing, and performing multiple duties.
Ability to understand and communicate mechanical, electrical, or other technical matters with a broad range of people from experts to lay persons.
High School Diploma or GED.
Computer proficiency in Microsoft Office, internet navigation, and general business software.
Apply today and start building your future with Riekes Equipment.

#