3rd shift Front Desk Receptionist (full-time)

Front Desk Receptionist – Sanctuary Woburn

Salary: $16 an hour | Hourly Non-Exempt | Full-Time

Be Part of the Team Bringing Sanctuary Woburn to Life

At Sanctuary Medicinals, the Front Desk team sets the tone for the entire customer experience. As part of the opening team for our new Saugus location, you will help create a welcoming, organized, and secure environment from the moment customers walk through the door.

We are looking for friendly, dependable, and professional individuals who enjoy working with people, staying organized, and being part of a fast‑paced retail environment. This role combines customer service, compliance, security awareness, and operational support to help keep the dispensary running smoothly every day.

You will often be the first person customers interact with, whether in person or over the phone, so creating a positive experience is a huge part of the role.

Duties & Responsibilities

Front Desk Operations

Greet customers and visitors warmly while creating a welcoming first impression

Verify customer identification and age in compliance with Massachusetts CCC regulations

Manage customer check‑in processes with accurate data entry and attention to detail

Maintain a clean, organized, and professional reception area

Assist with customer flow and communication between departments to create a smooth experience

Support managers and staff with operational tasks as needed throughout the shift

Customer Interaction

Answer phone calls professionally and assist customers with general questions

Provide accurate information regarding store hours, policies, promotions, and product availability

Assist new and returning customers with check‑in procedures and account questions

Maintain a strong working knowledge of cannabis products, strains, and methods of consumption

Handle customer concerns calmly and professionally while escalating issues when appropriate

Help create a positive and educational retail experience for every customer

Security & Compliance Responsibilities

Monitor entry points and maintain awareness of all activity in the lobby, parking lot, experience room and reception area

Ensure all guests and customers are properly checked in before entering the sales floor

Follow all Sanctuary security procedures and Massachusetts cannabis regulations

Report suspicious behavior, fake IDs, theft concerns, or security incidents to management immediately

Maintain confidentiality regarding customer information and store operations

Assist with crowd management during busy periods, promotions, and events

Work closely with management and security teams to maintain a safe environment for staff and customers

What Makes Someone Great in This Role

Friendly and approachable personality

Strong communication and multitasking skills

Ability to stay calm and professional during busy situations

Attention to detail and strong organizational habits

Comfortable enforcing policies while maintaining great customer service

Reliable, punctual, and team‑oriented

Ability to adapt quickly in a fast‑paced retail environment

Required Skills & Abilities

Professional and customer‑focused attitude

Strong attention to detail and ability to multitask

Problem‑solving skills and adaptability

Ability to maintain confidentiality and follow cannabis regulations

Basic computer and office software knowledge

Strong verbal and written communication skills

Ability to work effectively in a high‑volume environment

Must be 21 years of age or older

Must pass all required background checks

Education & Experience

High school diploma or equivalent required

Minimum one year of customer service or receptionist experience preferred

Retail, hospitality, or regulated industry experience preferred

Familiarity with Massachusetts cannabis regulations is a plus

Experience with online menu systems or POS systems preferred

Cannabis product knowledge preferred but training will be provided

Experience working in fast‑paced or security‑focused environments is a plus

Physical Requirements

Ability to sit, stand, and move throughout the shift

Comfortable using computers, phones, and office equipment

Ability to work in a busy retail environment for extended periods of time

Additional Employment Information

This position may require nights, weekends, and holidays based on operational needs. Schedules and job duties may change at any time to support business operations.

Sanctuary Medicinals is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on business needs, job requirements, and individual qualifications.

All employees are expected to cooperate with regulatory inspections and audits, which may include participating in meetings or interviews with inspectors, auditors, regulators, or other authorized parties as requested.

#J-18808-Ljbffr