Customer Service Call Center (In-person)

Redwood Credit Union is looking for a Full Time Member Service Center Representative, who will perform routine and specialized telephone requests and back‑office work associated with the Member Service Center in processing Member transactions.

Service

Answer the telephone within established performance and service guidelines.

Complete phone transactions accurately and efficiently.

Ensure problem ownership in an effort to protect the Member experience by researching Member problems, complaints and questions. Respond with thorough, and accurate information through oral and/or written communication, or by directing them to the appropriate department or person for assistance.

Provide basic level technical support of online and mobile banking platforms.

Deliver excellent Member service by implementing Credit Union policy and departmental procedures and following RCU service philosophy and standards.

Attain individual and departmental goals and objectives as established in the MSC performance standards.

Cross‑sell Credit Union products and services.

Support

Utilize online manuals and knowledge repository as a resource.

Complete departmental and back‑office tasks as assigned, including typing routine letters and/or documents.

Compile data and complete work related to departmental reports.

Join us and discover why you'll love working at Redwood Credit Union!

About Redwood Credit Union (RCU)

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well‑being of our Members through better rates, low or no fees, and best‑in‑class customer service. Our purpose is to inspire hope and elevate the financial well‑being of our communities one person at a time, through good times and bad. As a not‑for‑profit financial institution, we are committed to a people‑first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well‑being for all.

Why work for Redwood Credit Union?

27th largest credit union in the U.S. and the largest financial institution based in the North Bay

Recognized by Newsweek as one of "America's Best Credit Unions 2026"

World‑class Employee Engagement scores

Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

Industry leading Net Promoter Scores across the U.Knowledge of modern office methods, practices and procedures.

Skill in the operation of a personal computer with Internet and Intranet access in a Windows environment.

Must possess demonstrated Member service skills.

Ability to communicate effectively both verbally and in writing.

Ability to work a rotating schedule which will include working on Saturdays.

The ideal candidate has a combination of education and experience equivalent to a high school diploma or closely related field and a minimum of two years of call center, retail or clerical experience in a customer service environment.

24.00 to $31.00 per hour commensurate with experience. (This position is also eligible for an 8% call center differential)

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees, including:

Competitive medical, dental, and vision insurance, mental health offerings

Employee performance incentive plan

Salary Advancement – Merit increase based on performance

Time Off – Competitive PTO accrual plus 11 paid company holidays and your birthday off

RCU employees are eligible for a 0.75% discount off RCU standard collateral auto loans

RCU employees are eligible for a 1% discount on all recreational or boat loan products

0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. 0% interest loan to support employees with expenses associated with the naturalization process. 0% interest on garment, fitness, or home office equipment loan of up to $500

Ability to talk on the phone

Ability to use a computer keyboard and calculator

Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.