Member Engagement Manager

Job Description

Job Description

Join a winning team! Located less than an hour from San Francisco's Golden Gate Bridge and set amidst the beauty of Northern California's wine country, Wing & Barrel Ranch is the ultimate private sporting club. Designed with a hunter's sensibilities and a connoisseur's palate, we cater to discerning sportsmen, women, and their families. Membership includes year-round sporting clays, seasonal bird hunting, vintner member gatherings, fine dining, customized shooting and fly-casting instruction, travel experiences, dog training and boarding, raw natural beauty, and timeless traditions.

The Member Engagement Manager is responsible for creating exceptional member experiences through personalized service, event programming, and relationship management. This position serves as a key liaison between members and club operations, ensuring seamless coordination of sporting, culinary, hospitality, and social experiences. The ideal candidate is passionate about hospitality, outdoor recreation, and service excellence, with a strong ability to build relationships and foster member engagement.

Position Responsibilities

• Serve as the primary point of contact for members, delivering a highly personalized and hospitality-driven experience.

• Build and maintain strong relationships with members and guests, anticipating needs and proactively enhancing satisfaction.

• Develop and manage a comprehensive annual calendar of member events, sporting activities, social gatherings, and exclusive experiences.

• Encourage member participation in lessons, events, hunting programs, competitions, and outdoor activities.

• Coordinate reservations, activity bookings, waivers, and member inquiries while ensuring a seamless experience.

• Collaborate with Sporting, Culinary, Events, Retail, and Membership teams to deliver exceptional member experiences.

• Work with department leaders to develop programming that increases member engagement, retention, and utilization of club amenities.

• Oversee the execution of sporting and recreational activities, including shooting sports, fishing, archery, and instructional programs.

• Coordinate with instructors, guides, and vendors to ensure members are matched with appropriate experiences.

• Support membership sales efforts by hosting prospective member tours, introducing club amenities, and participating in recruitment events.

• Lead planning and execution of member events, ensuring high service standards and attention to detail.

• Gather member feedback and identify opportunities for continuous improvement of club services and programming.

• Ensure compliance with all Standard Operating Procedures (SOPs), safety protocols, and club policies.

• Assist and support other departments and club events as needed to ensure overall operational success.

• Maintain budget oversight for member programming and events while ensuring financial responsibility.

Preferred Qualifications

• Minimum of 3 years of experience in hospitality, member services, club management, sports management, event coordination, or a related field.

• Exceptional interpersonal, communication, and relationship-building skills.

• Strong organizational and project management abilities with attention to detail.

• Demonstrated ability to provide high-touch customer service in a luxury hospitality, private club, resort, or outdoor recreation environment.

• Ability to work flexible hours, including evenings, weekends, and holidays as business needs require.

• Proficiency with Microsoft Office Suite, POS systems, Club Essentials, and other member management software.

• Bachelor's degree in Hospitality Management, Recreation Management, Sports Management, Business Administration, or related field preferred.

Work Schedule

• Wednesday – Sunday (flexibility required for events and peak seasons)

Benefits

• Paid Time Off

• Paid Holidays

• Medical, Dental & Vision Insurance

• Matching 401(k) Program

• Retail Employee Discount

Compensation

$90,000.00 - $100,000.00/year

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential

Company Description

We honor the natural beauty of country life in Sonoma County by being stewards of our land. We appreciate the rugged landscape, hay fields and the surrounding vine-covered hillsides, all of which represent the history of the land in this area.

The multifaceted use of Wing & Barrel Ranch represents farming, hunting and shooting, taking us back to our roots and reconnecting with the outdoors. With views of the Mayacamas and Sonoma Mountain ranges, Mt. Tamalpais and Mt. Diablo, this is a sanctuary where members can escape to the country. Wing & Barrel Ranch membership keeps alive the traditions of the sporting and hunting life and ensures that many generations to come will enjoy this land.

Company Description

We honor the natural beauty of country life in Sonoma County by being stewards of our land. We appreciate the rugged landscape, hay fields and the surrounding vine-covered hillsides, all of which represent the history of the land in this area.\r\n\r\nThe multifaceted use of Wing & Barrel Ranch represents farming, hunting and shooting, taking us back to our roots and reconnecting with the outdoors. With views of the Mayacamas and Sonoma Mountain ranges, Mt. Tamalpais and Mt. Diablo, this is a sanctuary where members can escape to the country. Wing & Barrel Ranch membership keeps alive the traditions of the sporting and hunting life and ensures that many generations to come will enjoy this land.