Head of Operations Management (m/w/d)

Andretti Indoor Karting & Games is seeking an Operations Manager to join our leadership team!

POSITION SUMMARY

The Operations Manager will be responsible for the leadership of the Andretti Indoor Karting & Games facility and team members on a daily basis including staffing, scheduling & training of hourly staff, cost control, service standards, operational procedures and policies, guest relations, sanitation, environment control, cash handling, staff motivation, safety and security.

The Operations Manager will take ownership of a department (Arcade, F&B, Kitchen, Special Events, Track, Overall Facility) as well as run unit operations and work to create an environment that encourages ownership and accountability by Team Members.

KEY RESPONSIBILITIES

Lead team members with integrity and purpose
Empower staff to deliver exceptional legendary service
Always support the Andretti Indoor Karting and Games Motto "Striving for Perfection; Achieving Excellence"
Manage daily operations: staffing, scheduling, repair and maintenance, cleanliness, organization, service timing, and quality product.
Responsible for the development of staff
Provide direct and honest feedback to staff regarding individual performance
Manage staff training and employee relations
Assure that staff morale is maintained at a high level
Take an active part in the recruitment and retention of staff
Accountable to maximize daily sales and effectively manage costs, labor and cash control
Manage department labor costs within acceptable budgets
Ensure site inspections are within acceptable standards
Manage organization and cleanliness of departmental areas
Work closely with Sales Department to ensure proper scheduling and planning for Events
Oversee, maintain and inventory areas of unit equipment
Andretti Indoor Karting & Games - Speed out of the pits and let AIKG be the racetrack for your winning Management Career!
Andretti Indoor Karting & Games (AIKG) is a rapidly growing Family Entertainment company. Our locations feature high-speed, high-tech indoor Karting on multilevel tracks, multi-player immersive Virtual Reality Simulators, Arcade fun, and amazing restaurants & event spaces featuring scratch cocktails and culinary creations crafted in our kitchens.
Benefits include:

• Top Management Salaries
• Exciting Bonus opportunities
• AIKG has the BEST staff, so managers work with and lead motivated professionals!
• Personal/Family Medical, Dental and Vision Insurance Coverage
• $1200 company paid Health Savings Account
• Vacation and Sick time accrued during the first year
• 401k retirement program with generous company match
• Company provided Life Insurance
• Company provided Short-Term and Long-Term Disability Insurance
• Accident, Critical Illness and Voluntary Life Insurance

Operations Manager Qualifications
Required:
Eligible to work in the United States
At least 18 years of age
Strong written & verbal communication skills
High School Diploma or equivalent
Strong organizational skills
The desire and ability to be pleasant, upbeat and sociable throughout the workday
Work varying days, nights, holidays and weekends
Preferred and great to have:
Two years of restaurant or FEC management in a high volume environment
Proven leadership and team skills; ability to motivate and manage all levels of staff
Strong training and development background
Working knowledge of cost controls
Strong training and development background
Physical Requirements
The physical demands described are representative of those that must be met by an Andretti Associate to successfully perform the essential functions of their job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Walk or stand for extended periods of time
The ability to communicate quickly and accurately
Must be able to lift up to 15 lbs on a regular basis
Perform functions which require organization, bending, reaching, turning, lifting, climbing and occasional stocking up to 50lbs
The work environment may include bright, dim or flashing lights and loud sounds
Requires manual dexterity to use and operate all necessary equipment
Be able to understand, follow and maintain safety standards at all times