Head of Sales & Customer Service

The Service Manager manages and leads the Field Manager(s) and the team of Service Technicians responsible for completing the routes and services for our regular customers. The Service Manager hires and trains Service Technicians to provide best‑in‑class service to our valued customer base.

Responsibilities

Interview, hire, and train Service Technicians on both technical skills and customer service, ensuring they understand sales assist leads and can identify new service opportunities for the sales team.

Perform field training, manage customer account audits, resolve inquiries or complaints, and review online service feedback, providing coaching to Service Technicians as needed.

Collaborate with the Field Manager, Service Technicians, and sales professionals to optimize business operations, manage service routes (including special scheduling), and maintain inventory and GPS systems.

Run service routes as needed, conduct daily service ticket audits, assist with incident reporting, adhere to the expense budget, and participate in weekly key manager meetings.

Qualifications

High School Diploma or GED.

2+ years of pest control experience and previous management experience preferred.

Must be 21 years of age or older and possess a valid driver’s license; driving a company vehicle is an essential function of this role. Driving record must meet the company’s insurance standards.

Earn and maintain state‑required training and pest control licensing if applicable (provided).

Pay and Benefits

EcoShield is proud to offer competitive pay and full benefits!

Weekly Pay – Get paid every Friday.

This position offers an annual salary range of $52,000 – $58,000 per year, with additional compensation opportunities.

Paid sick and vacation time along with 10 company‑paid holidays.

Comprehensive medical, dental, and vision insurance options, including a Health Savings Account (HSA).

Short‑term and long‑term disability coverage, plus voluntary life insurance.

401(k) with a competitive match: 100% of the first 3% contributed and 50% of the next 2%.

Access to the Employee Assistance Program (EAP).

Discounted pest control services for employees and their friends and family.

Physical Demands and Working Requirements

The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job. Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions.

Must be able to walk, stand, bend, kneel, crouch, and crawl to access tight spaces like basements and attics.

Capable of regularly lifting up to 50 pounds, with occasional heavier lifting.

Requires clear vision for both close and distant tasks, with adjustable focus.

Must be able to stand for long periods, perform physical tasks, and manage repetitive motions.

Exposure to pesticides, chemicals, pests, mold, allergens, and structural hazards; safety gear required.

Moderate noise level in the work environment.

EEO Statement

EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Americans with Disabilities Act (ADA)

The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.

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