Head of Care Management Operations

Help families across the Quad Cities age with dignity at home.

Every day, families in our community face one of life’s hardest questions: how do we care for someone we love as they grow older? At Home Instead, our Care Professionals make it possible for older adults to live safely and independently at home. The work is personal, it’s meaningful, and it has never been more important.

More Americans are reaching retirement age than at any point in our history, and the need for trusted in‑home care is growing every year. Home care is one of the most essential industries in the country, and the leaders who shape it are shaping how an entire generation will age.

As Director of Operations, you’ll lead our Moline and Bettendorf offices. You’ll set the direction, develop a strong leadership team, and grow our ability to serve more families across the Quad Cities. We need a leader who is equally strong in operations and sales: someone who loves building relationships, opening doors in the community, and growing the business. This role is designed for an experienced operator who wants to grow with us, with a clear path to VP of Operations as the organization expands.

Ensure hundreds of older adults receive safe, compassionate, reliable care in their own homes

Reach more families who need care by growing our presence and partnerships across the Quad Cities

Strengthen our partnerships with hospitals, physicians, and senior living communities so no family has to navigate aging alone

Lead both offices, with full accountability for operations, financial performance, and culture

Own the P&L, budget, and annual business plan for each franchise

Coach and develop office leaders, and build a bench that can support future growth

Lead sales and business development, with ownership of census and revenue growth for both offices

Personally build relationships with hospitals, discharge planners, physicians, and senior living communities

Maintain high standards for service quality, staffing stability, and compliance in both Illinois and Iowa

Partner directly with ownership as the senior operating leader of the business

7+ years of progressive leadership experience, including 5+ in home care, home health, hospice, senior living, or a related healthcare service

3+ years leading multiple locations or managing other managers

A proven record of driving sales and census growth, including building referral pipelines and leading business development teams

Strong financial acumen, sound judgment, and high emotional intelligence

A genuine heart for serving older adults and their families

Franchise experience, ideally in home care

Existing relationships with referral sources and senior living communities in the Quad Cities

Performance incentives tied to growth and financial resultsMedical, dental, and vision insurance

PTO and paid holidays

Direct access to ownership and a real path to VP of Operations

This one also measures it in the daughter who can finally sleep at night, the veteran who gets to stay in the home he built, and the caregiver who found a career she’s proud of. Each Home Instead franchise office is independently owned and operated.

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