Service Writer for customer service

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.The Service Writer communicates estimates, scheduling and work details to customers. This requires a firm mechanical understanding of trucks and trailers. Provide administrative support by preparing reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, filing documents and processing customer accounts. Administrative duties may be assigned in accordance with the office procedures of individual branches.**DUTIES & RESPONSIBILITIES*** Communicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, address complaints.* Support Service Manager and Technicians with daily needs.* Prepare invoices, open repair orders, reports, memos, letters, financial statements and other documents, using google sheets, Excel spreadsheet.* Determine the status of the customer account and any payment needs prior to scheduling the work.* Answer telephones, direct calls and take messages.* Obtain authorization for all credit card payments and process credit card, cash, and charge account payments.* Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.* Perform general office duties such as ordering supplies, parts for incoming jobs, maintaining records management systems, and performing basic bookkeeping work.* Responsible for cash drawer/petty cash.* Maintain a clean and organized office area.* EDUCATION & TRAINING*** High school diploma**KNOWLEDGE & EXPERIENCE*** This requires a firm mechanical understanding of trucks and trailers.* G-Suite, Excel, word preferred.**Proven customer service* Ability to sell FleetPride products and Services**WORKING CONDITIONS****WORK ENVIRONMENT**The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noiseFleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#