IT Helpdesk / Junior Sysadmin
Smart Tech Skills LLC
Location: Pompano Beach, FL (Onsite, 5 Days/Week)
Experience Level: Junior to Mid-Level (3+ Years)
Position Summary
The Junior Systems Administrator is responsible for supporting the daily operations, maintenance, monitoring, and administration of server, storage, virtualization, and core network infrastructure. This role provides technical support for Active Directory, backup and recovery systems, VMware/Hyper-V environments, DNS, DHCP, and related infrastructure components.
The ideal candidate has strong troubleshooting skills, foundational networking knowledge, experience supporting enterprise infrastructure environments, and a desire to grow into a senior infrastructure role.
Key Responsibilities
Support day-to-day administration of Windows server and infrastructure environments.
Configure, maintain, and support virtual servers in VMware and/or Hyper-V environments.
Perform system patching, updates, and vulnerability remediation activities.
Monitor server, storage, and network health using enterprise monitoring tools.
Support backup, recovery, and disaster recovery operations.
Participate in disaster recovery testing and documentation efforts.
Administer Active Directory users, groups, organizational units, and security permissions.
Assist with Group Policy administration and troubleshooting.
Configure and support:
DNS
DHCP
DFS
Certificates
Troubleshoot network connectivity issues and infrastructure-related incidents.
Assist with switch, wireless access point, and cabling deployments.
Create and maintain technical documentation, SOPs, and configuration records.
Manage incidents, service requests, and asset inventory using ticketing systems.
Travel to remote locations as needed for equipment deployment and support.
Participate in after-hours maintenance and on-call support rotations.
Required Qualifications
Bachelor's Degree, Technical Institute Degree, or equivalent experience in Information Technology or related field.
Minimum 3 years of experience in:
Technical Support
Help Desk
Desktop Support
Junior Systems Administration
Experience supporting Windows-based enterprise environments.
Experience using service desk and ticketing systems.
Knowledge of infrastructure documentation and operational procedures.
Basic networking and systems administration knowledge.
Strong troubleshooting and customer service skills.
Technical Skills
Systems Administration
Windows Server Administration
Active Directory User & Group Management
Group Policy Administration
DNS
DHCP
DFS
Certificate Services
Virtualization
VMware
Hyper-V
Virtual Server Administration
Backup & Disaster Recovery
Backup Monitoring
Recovery Procedures
Disaster Recovery Testing
Business Continuity Support
Networking
Network Connectivity Troubleshooting
Switch Configuration Support
Wireless Access Points
TCP/IP Fundamentals
VLAN Awareness
Network Documentation
Automation & Administration
Basic PowerShell
System Monitoring Tools
Asset Management
Service Desk Ticketing Systems
Technical Documentation
Preferred Certifications
CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft Azure Fundamentals (AZ-900)
Preferred Qualifications
Exposure to cloud platforms such as Microsoft Azure.
Experience with ServiceNow or similar ITSM platforms.
Experience supporting enterprise monitoring solutions.
Familiarity with infrastructure deployments and hardware installation.
Experience maintaining technical documentation and SOPs.
Core Skills
Systems Administration
Active Directory
Group Policy
Windows Server
VMware
Hyper-V
DNS
DHCP
PowerShell
Network Troubleshooting
Backup & Recovery
Disaster Recovery
ServiceNow
Infrastructure Support
Asset Management
Technical Documentation
Customer Support
IT Operations
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