Head of Operations & Business Management

We’re looking for an Operations Manager who thrives in fast‑paced, live‑event environments and excels at bringing structure, discipline, and consistency to complex venue operations. This role serves as a core operational leader within Arena Operations—ensuring FedExForum is event‑ready, safe, and operationally excellent every day.

You will own the execution of arena conversions, facilities operations, and event‑day readiness, partnering closely with internal departments (i.e. Operations leadership, Event Services, Security, Engineering, Guest Relations) and external vendors. Your work will directly impact event execution and the overall guest experience by ensuring teams, systems, equipment, and processes are aligned and performing at a high level.

If you’re a hands‑on leader who balances strategic planning with on‑the‑floor execution—and you’re energized by problem‑solving, continuous improvement, and high‑visibility operations—this role offers meaningful influence across the organization.

manage performance, discipline, and recognition in accordance with company policies.

Direct Operations Coordinators responsible for Changeover, Conversions, and Event Operations teams.

Review and approve timekeeping, labor allocations, and payroll submissions for conversions staff, ensuring accuracy and timeliness.

Facilities & Operations Management

Plan, manage, and analyze daily operations schedules to balance service quality, labor efficiency, and material costs.

Oversee preventive maintenance programs for heavy lift, fleet, and operational equipment.

Ensure staff are properly trained and certified in the safe operation of heavy equipment.

Maintain inventories of equipment, tools, and supplies; support annual operating and capital budget planning.

Coordinate pest control and related facility services.

Investigate operational issues and complaints and implement corrective actions as needed.

Attend and contribute to Operations and Event planning meetings; Safety, Compliance & Risk Management

Ensure compliance with all applicable laws, codes, OSHA regulations, and company safety policies.

Develop, implement, and update operational policies, procedures, and emergency response plans.

Oversee contractor and vendor activities to ensure adherence to safety standards, venue requirements, and contract terms.

Event Operations Leadership

Coordinate operations activities with internal departments and external partners to ensure seamless event execution.

Serve as Manager on Duty for events as assigned, providing real‑time decision‑making and issue resolution.

Support continuous improvement initiatives to enhance operational efficiency and the guest experience.

Perform additional duties, as assigned to support arena operations and organizational goals.

Bachelor’s degree from an accredited four-year college in Hospitality, Management or Maintenance Engineering and/or equivalent work experience in arena, stadium, or amphitheater operations;

Three (3) years of experience in facility management, I.e. arena, convention centers, stadium, amphitheater or other medium‑to‑large scale public sporting venues;

typical methods and techniques for cleaning and maintaining the facility equipment; Keyboarding skills and computer proficiency with software knowledge including MS Office;

Understand, work from, read and comprehend schematics, CAD drawings, and other related materials;

Self‑motivated with strong client relations and staff management skills;

Ability to move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events;

Ability to operate equipment such as light trucks, pallet jacks, forklifts, boom lifts or other light power drive equipment;

Ability to work flexible and extended hours, including nights, weekends and holidays, in addition normal business hours;

At the Memphis Grizzlies, we strive to support our team members through all stages of life with robust and attractive benefits, financial and wellness options and great perks. Industry leading health coverage

Short and Long‑term disability

Team Member and Dependent Life Insurance

Wellness programs through EAP and Headspace

Employee Assistance Program

Tuition Reimbursement

Qualified parking and game night meals

Employee Referral Bonuses

Holiday Pay

We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.

The Memphis Grizzlies have been made aware of bad actors using our company's name for fake employment opportunities using social media and instant messaging platforms. The Memphis Grizzlies will never require candidates to send or deposit money in exchange for, or as a condition of, an offer of employment. The Grizzlies will also never ask for any sensitive personal information such as social security numbers, dates of birth, or bank account details via email, social media or messaging platforms, or during interviews. If you are contacted by anyone claiming to represent the Memphis Grizzlies and cannot confirm they are with our company, please contact us with the details.

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