EA (Customer Service)

Job Description CubX Inc. is a fast-growing managed service provider delivering modern, secure IT solutions and technology services to business clients nationwide. As Executive Assistant to the CEO, you will serve as a strategic partner, ensuring priorities are aligned and execution stays on track in a dynamic, entrepreneurial environment. This role is pivotal in supporting the CEO across business and personal matters, acting as a bridge between leadership, staff, clients, and partners.
The ideal candidate is highly proactive, emotionally intelligent, exceptionally organized, and thrives in high-pressure environments where priorities shift quickly. You will become an extension of the CEO — protecting time, driving follow-through, helping maintain organizational alignment, and ensuring execution stays on track across the company. Act as the CEO’s right hand to align priorities and drive execution across all business and personal matters
Recognize issues, bottlenecks, or interpersonal dynamics early and proactively help drive resolution
Coordinate complex domestic and international travel, itineraries, and logistics for meetings, events, and VIP client experiences
Manage inbound communications and draft responses, presentations, and internal communications on behalf of the CEO
Serve as liaison between the CEO, staff, clients, vendors, and partners
Handle sensitive and confidential conversations, situations, and information with maturity and sound judgment
Support office coordination, including supplies, deliveries, vendors/maintenance, conference rooms, team lunches, and internal events
Help maintain a polished, professional, and high-performing office environment that reflects company culture and leadership standards
Maintain confidentiality, manage expense reports and vendor relationships, and support special projects
4+ years of Executive Assistant experience supporting senior leadership, including 2+ years directly supporting a CEO, founder, or C-suite executive

• Proficiency with Microsoft 365 (Outlook/Calendar, Word, Excel, PowerPoint, Teams) and experience using AI tools to enhance administrative productivity
• Experience preparing executive-facing materials such as briefing packets, agendas, talking points, and background research
• High level of discretion and ability to handle confidential information with integrity
• Comfortable operating in environments where priorities shift rapidly throughout the day
• Strong emotional intelligence, professional judgment, and outstanding written and verbal communication skills
• The ideal candidate can confidently interact with executives, clients, vendors, and staff while maintaining professionalism, warmth, and authority
• Fluent English
• Able to reliably commute to Lakewood, NJ for this on-site role
• We are looking for someone who becomes indispensable — a highly trusted partner who creates leverage for leadership and helps keep the organization operating at a high level

Experience coordinating complex domestic and international travel itineraries for a senior executive or CEO
Background in office coordination, including supplies, vendors, conference rooms, and team events
Experience supporting special projects and creating systems/processes to improve executive efficiency
Demonstrated ability to handle sensitive situations and confidential information with discretion and professionalism
Ability to travel occasionally on an ad hoc basis to accompany the CEO
Paid time off and company holidays
Health, dental, and vision insurance options
401(k) retirement plan with company match
On-site gym for employee wellness
Modern, collaborative office environment
Ongoing training and professional development