Customer Service Officers

The Great Outdoors RV Company™ is a premier destination for individuals and families seeking an exceptional RV experience, from purchasing new units to servicing existing ones. The company is supported by a dedicated team focused on delivering a smooth, supportive, and enjoyable customer journey. In addition to sales and service, the organization operates a full parts department to address a wide range of RV parts needs. The brand‑new RV Supercenter, opened in July 2020, is located at 11521 West 21st Street in Greeley, CO, in the HighPointe Business Park near the Highway 34 and 257 interchange. Team members join a growing, customer‑centered business that values professionalism, reliability, and high‑quality service.

The Internal Service Advisor is responsible for coordinating the preparation and delivery of new RVs by serving as the primary liaison between Sales, Finance, Service, Walk‑Through Specialists, and customers. This role ensures units are delivered on time, customer expectations are met, and communication between departments remains accurate and efficient.

Coordinate delivery schedules with the Finance Department and the Service Shop.

Coordinate with Sales staff to estimate, promote, and manage customer requests for modifications, upgrades, and accessory installations.

Coordinate with the Service Shop to schedule unit preparations and perform quality control to ensure units are clean, fully prepared, and ready for delivery.

Communicate with Walk‑Through Specialists before and after walkthroughs to address concerns and ensure completion of customer owed items and warranty items.

Support Walk‑Through Specialist roles as needed for new and used unit sales deliveries.

Respond promptly to customer inquiries.

Support Warranty Administrators by providing updates on the status of warranty claims.

Support Customer Service counter staff for coverage as necessary.

Adhere to all quality, safety, and equipment procedures in accordance with TGORV guidelines.

Attend all required meetings to support the execution of company goals, strategic initiatives, and a team‑oriented culture.

Answer phone calls as needed in accordance with TGORV guidelines.

Report any safety concerns to management immediately.

Knowledge of the RV service industry is required.

A sales and/or customer service background is preferred.

Ability to interact with customers in a friendly, enthusiastic, and professional manner while building positive rapport.

Basic computer literacy skills (IDS G2 experience is a plus).

Dental insurance

Flexible spending account

Health insurance

Health savings account

Monday to Friday

Weekends as needed