Strategic Operations Lead, Consumer

About the Role

Uber Eats is transforming how people access food, groceries, and everyday essentials-making delivery faster, smarter, and more personalized. As part of the US & Canada Consumer Operations team, you will play a critical role in shaping how we grow, retain, and re-engage our consumer base through best-in-class pricing and lifecycle strategies.

We are looking for a highly strategic and execution-oriented leader to drive our Lifecycle & Pricing vertical. This role sits at the intersection of strategy, product, and financial optimization, and will be responsible for defining how we invest in acquisition and re-acquisition to drive overall consumer lifecycle progress, while building scalable pricing systems in partnership with Marketplace Tech.

You will work closely with senior leadership and cross-functional partners across Product, Strategic Finance, Marketing/CRM, and Global teams to design and execute high-impact initiatives that drive sustainable growth and efficiency

Core activities will include

• Define lifecycle investment strategies and optimize budget allocation across acquisition, retention, and resurrection
• Design and execute pricing experiments; evaluate performance and iterate based on data-driven insights
• Partner with Tech to build scalable systems enabling next-generation pricing and lifecycle capabilities
• Analyze consumer behavior trends (activation, churn, frequency) to inform strategy
• Coordinate cross-functional and XLOB initiatives to ensure cohesive execution

What You'll Do

• Lead the Lifecycle & Pricing team focused on consumer growth and pricing investments; mentor and motivate, fostering a high-performance culture, managing career development, and driving the team toward operational excellence goals
• Own Lifecycle & Acquisition Strategy: Lead end-to-end strategy and execution across the acquisition (FTE / ELC) and resurrection and define and optimize capital allocation to support this
• Build and scale lifecycle strategies to drive durable engagement and retention
• Define and operationalize a comprehensive pricing strategy, serving as the foundation for future tech investments. Partner closely with Marketplace Tech to bring pricing innovations from concept to production
• Own and evolve the Net Eater Fee (NEF) framework, influencing pricing decisions and broader investment strategy
• Develop and execute XLOB strategies in close partnership with Mobility, Global teams, and Retail
• Drive disciplined investment decisions, delivering measurable savings while enabling reinvestment into high-ROI growth opportunities
• Establish strong performance tracking frameworks to monitor acquisition health, pricing performance, and ROI of investments
• Serve as a key thought partner to tech leadership across Eater growth and Marketplace Pricing
• Drive alignment across a wide set of stakeholders, including Product, Finance, Ops, and Marketing

Basic Qualifications

• 6+ years of experience in strategy, operations, consulting, or similar analytical roles
• 1+ years of direct people management experience leading a team, or demonstrated experience mentoring and managing the output of junior team members.
• Experience in financial modeling, P&L management, or capital allocation frameworks
• Bachelor's degree in a quantitative, business, or technical field

Preferred Qualifications

• Proven ability to lead cross-functional programs end-to-end, from problem definition through execution
• Strong analytical and problem-solving skills; fluency in SQL and Excel/Google Sheets to inform decisions
• Sound business judgment with the ability to synthesize data into clear recommendations and timely decisions
• Effective communicator able to align executive stakeholders and frontline teams around priorities and tradeoffs
• Strong ownership mentality with a bias for action in fast-paced, ambiguous environments
• Ability to balance attention to detail with strategic context, ensuring operational execution ladders up to broader goals

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For Chicago, IL-based roles: The base salary range for this role is USD $146,000 per year - USD $162,000 per year.

For Dallas, TX-based roles: The base salary range for this role is USD $146,000 per year - USD $162,000 per year.

For Miami, FL-based roles: The base salary range for this role is USD $146,000 per year - USD $162,000 per year.

For New York City, NY-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.

For Seattle, WA-based roles: The base salary range for this role is USD $146,000 per year - USD $162,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.