NSH-WWW - Divisional Vice President, East

Divisional Vice President – East Region Opportunity Summary The Vice President, East Region is a senior executive leader responsible for driving profitable growth, operational excellence, and market expansion across a multi-branch region. This leader must have experience across multi-site service operations, including heavy-duty truck, fleet services, automotive, and heavy equipment sectors. Reporting directly to the CEO, this role leads regional strategy execution, ensures best in class service operations, and accelerates revenue growth through customer focus, commercial alignment, and disciplined performance management. This leader will balance growth and operational performance, building scalable processes, strengthening leadership bench strength, and positioning W.W. Williams as a premier service provider. Key Responsibilities Strategic Leadership & Growth Own full regional P&L, with accountability for revenue growth, margin expansion, and EBITDA performance. Develop and execute regional growth strategies, including new market penetration, customer expansion, and service line optimization. Partner with Sales leadership to drive integrated go to market execution, ensuring alignment between operations and commercial strategy. Establish W.W. Williams as a market leader in uptime, quality, and customer experience within the region. Operational Excellence Lead all branch operations to deliver consistent, high quality service execution with a strong focus on turnaround time and technician productivity. Implement and sustain lean service principles, standard work, and continuous improvement initiatives across all locations. Drive data driven decision making, leveraging KPIs, dashboards, and performance reviews to improve efficiency and profitability. Ensure optimal capacity planning, labor utilization, and asset management across the region. Champion safety, compliance, and operational discipline across all facilities. Leadership & Talent Development Build, coach, and develop a high performing regional leadership team, including Branch Managers and functional leaders. Establish clear performance expectations and accountability systems aligned to company goals. Drive talent pipeline development, succession planning, and leadership capability building. Foster a culture of ownership, accountability, and continuous improvement. Serve as an executive point of contact for key strategic customers and OEM manufacturer partners. Resolve complex, high impact customer and vendor issues, ensuring long term relationship strength and retention. Enhance customer experience through service reliability, transparency, and responsiveness. Financial & Performance Management Oversee regional financial planning, forecasting, and performance tracking. Drive disciplined expense management and capital allocation decisions. Monitor and improve key metrics including revenue per technician, labor efficiency, cycle time, and customer satisfaction. Lead regular business reviews with executive leadership, providing insights and action plans. Qualifications & Experience Bachelor’s degree in Business, Operations, or related field. 10+ years of progressive leadership experience in multi-site service operations, fleet services, automotive, or heavy equipment industries. Proven track record of driving growth while improving operational performance. Strong financial acumen with experience managing P&L at a regional or divisional level. Exceptional leadership, communication, and stakeholder management skills. Key Success Metrics Revenue growth and market share expansion EBITDA and margin improvement Technician productivity and labor efficiency Service turnaround time and quality metrics Customer satisfaction and retention Employee engagement and leadership bench strength Why This Role Matters This is a high impact executive role critical to W.W. Williams growth strategy. The Vice President East Region will shape the future of the business by scaling operations, strengthening customer relationships, and driving sustained, profitable growth across the region. Employee Rewards and Benefits 8 Paid Holidays & 1 Paid Wellness Day Paid Time Off Employee Referral Bonus Program 401k with a Company Match Company Paid Training Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP. #J-18808-Ljbffr Pho Prime, LLC