Project Change Management Analyst - IT

Overview

We need an ambitious, curious leader to become a Project Change Management Analyst on the Technology Team to help drive the biggest change in the company's history.


The Opportunity - Why Join


Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people's lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America's most trusted brands. We have embarked on a mission to double in size - Becoming one of the largest providers in the US. These facts showcase why we're the right choice:

• On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies

• On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA

• On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview)

• On culture: USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person. We believe the job of an insurance company is to pay out. That is what insurance is for. Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need.

Responsibilities

The Role


You will join a small, newly formed, and highly visible Transformation Office responsible for leading the company's most strategic, enterprise-wide transformation initiatives. These programs are complex, mission-critical, and backed by multi-million-dollar investments. As a key driver within the Transformation Office, you will translate strategy into execution-turning transformational vision into measurable outcomes and sustained business impact.


This is a high visibility Project Change Management Analyst role - leads change communications, adoption, and workforce readiness for IT transformation initiatives. It translates complex technical change into clear, targeted messaging; monitors adoption and employee sentiment; and delivers executive-ready insights tied to delivery milestones. Partnering closely with IT, HR, and the Transformation Management Office, the role aligns change efforts with agile delivery, proactively identifies workforce risks, and drives mitigation through communication, training, and readiness actions.


The Next Phase


Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn't just a promise-it is our driving force.


Position Responsibilities

Change Communications & Execution

• Partner with transformation and technology leadership to define what, when, and how to communicate-developing core materials including leadership briefings, release communications, and end-user messaging.

• Execute the IT transformation communications plan, ensuring leadership-aligned messaging, consistent narratives, and appropriate cadence across stakeholder groups.

• Collaborate with IT workstreams (e.g., engineering, infrastructure, data) to translate leadership intent into audience-specific communications for impacted teams.

Adoption & Employee Insights

• Gather, synthesize feedback to technology transformation, and analyze trends in associate feedback, business partner stakeholders

• Monitor user adoption trends and recommend actions to improve engagement and change acceptance

Workforce Readiness & Reporting

• Track and report on workforce readiness and capability KPIs tied to IT delivery milestones (e.g., training completion, role transitions, system adoption rates)

• Translate change progress and organizational signals into concise, executive-ready reports

Cross-Functional Collaboration

• Partner within the Transformation Management Office (TMO) as well as technology leadership, and HR to support upskilling, reskilling, and workforce transition efforts

• Partner with Corporate Communications to deliver culture-informed change communications aligned to system releases, agile sprints, and key program milestones

Risk Identification & Mitigation

• Proactively identify and escalate staff-related risks, using analytical problem-solving to evaluate impact and recommend practical mitigation strategies.

• Drive mitigation planning through targeted communications, training interventions, and workforce alignment actions.

Core Competencies - How You Will Contribute

• Change Management Expertise: Strong understanding of change management principles (e.g., ADKAR) within IT or digital transformations

• Technical Communication: Ability to translate complex technical concepts into clear, audience-appropriate messaging

• Stakeholder Management: Proven ability to collaborate across IT, HR, and business teams

• Analytical Thinking: Experience tracking KPIs, interpreting adoption data, and generating actionable insights

• Adaptability: Comfortable working in fast-paced, agile or hybrid delivery environments

• Problem Solving: Ability to proactively identify risks and develop practical mitigation strategies

Qualifications

Required Education/Experience

• Bachelor's degree in Business, Information Technology, Communications, or related field (or equivalent experience)

• 5+ years of experience in change management, communications, or transformation roles, preferably within IT or digital programs

• 5+ years of experience supporting large-scale technology initiatives (e.g., cloud migration, ERP implementations, data platforms, or cybersecurity programs)

• 3-5 years of familiarity with agile technology delivery methodologies and transformation program structures

Preferred Experience

• Experience using Power BI and SQL analytics to track adoption, workforce readiness, and transformation KPIs, translating insights into executive-ready reporting.

• Proficiency with Atlassian Jira and Confluence to support agile delivery, transformation governance, and change documentation.

• Experience with Monday.com or similar work - management tools to coordinate cross-functional initiatives and track transformation milestones.

• Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word) for leadership communications, dashboards, and reporting.

How You'll Work

• Work Solution: Hybrid (Tuesday- Thursday) or Remote (USA)

• Relocation Eligibility: Available

What We Bring to the Table

• Hybrid work environment that promotes work-life balance

• Comprehensive medical, dental, and vision coverage starting from your first day

• Employer 401k match and employer contribution to a pension plan

• Generous PTO and paid parental leave to support your family needs

• Various associate resource groups and community involvement initiatives

Essential Job Functions


While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.


This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be provided for otherwise qualified applicants as needed to enable them to fulfill these requirements.


AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.