Instructional Support Technician, School of Social Work IT

The University at Buffalo is hiring an Instructional Support Technician for the Graduate School of Social Work's IT team. The technician provides technical support for the school's instructional, research and public service missions, covering desktop environments, instructional technologies, classroom technology resources and enterprise applications. The role suits an IT support professional with Active Directory and endpoint security experience who enjoys supporting faculty and students. Highlights Analyze, configure, implement and support desktop computing environments, instructional technologies, classroom technology resources, enterprise applications and mobile devices for the school. Evaluate and resolve complex technical issues, and analyze user and operational requirements to determine the right technology solutions. Configure, deploy, test and maintain computing equipment, software and managed devices. Administer endpoint security and device management solutions, including protection, disk encryption, patch management and access controls. Implement technology onboarding processes and system configurations, and maintain technical documentation and technology asset records. Contribute technical expertise to school technology projects, including systems integration and emerging technologies relevant to higher education such as artificial intelligence tools. Requires a bachelor's degree in information technology, computer science, information systems, educational technology or a related field, and at least two years of end-user technical support experience. Working knowledge of TCP/IP networking, Active Directory, Windows Server and Group Policy administration, plus proficiency with Microsoft 365, is expected. #J-18808-Ljbffr University at Buffalo