Channel Operations Specialist

About the Role Work Your Magic with us! Start your next chapter and join EMD Serono. Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. Our Purpose United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity to help patients at every stage of life. Joining our Healthcare team introduces a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe. Work Authorization This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. Your Role We are seeking a highly detail-oriented and analytically strong professional whose work directly supports revenue generation for EMD Serono. The Senior Specialist executes and reviews customer transactions with precision, playing a critical role in driving process excellence, operational stability, and cross-functional alignment throughout the order-to-cash lifecycle. The specialist serves as a subject matter expert within the channel, proactively identifying risks, analyzing financial and operational impacts, and implementing sustainable process improvements. The Senior Specialist partners closely with internal stakeholders and external customers (wholesalers, pharmacies, patients) to ensure service excellence while optimizing system capabilities and improving scalability. Responsibilities Execute and review complex customer transactions with high accuracy and revenue awareness. Serve as the primary point of contact for channel customers, delivering responsive, professional support. Act as SME for order-to-cash, channel dynamics, and system functionality. Lead or support cross‑functional projects focused on process improvement, system optimization, and operational efficiency. Analyze operational data and financial impacts to identify root causes of discrepancies and revenue leakage. Develop and implement corrective and preventive actions to drive long‑term process stability. Proactively identify operational, financial, and compliance risks and implement mitigation strategies. Partner with Finance, Supply Chain, Trade, and IT to enhance reporting, workflows, and SAP/system capabilities; drive automation and standardization. Who You Are Minimum Qualifications: Bachelor’s degree in Business or Life Science discipline. OR High School Diploma or GED and 3+ years of Biotech/Pharmaceutical experience in a commercial, supply chain, or customer service function. Preferred Qualifications Experience working in SAP. Advanced understanding of order-to-cash, serialization, and distribution. Ability to communicate openly, share information to foster trust, encourage constructive debate, make informed decisions, and ensure shared commitment to outcomes. Demonstrated willingness to take risks and stand up for what is right while prioritizing the needs and experiences of customers and patients in all decisions. Commitment to setting and reaching ambitious goals and maintaining high standards while acting in the best interest of the company and driving results. Uphold ethical standards and be honest in all interactions. Ability to streamline processes to focus on what matters and create impact, and act quickly to adapt to changes. Demonstrated ability to embrace new ideas, challenge the status quo, and seek innovative solutions while valuing diverse perspectives and treating others with respect and dignity. Compensation & Benefits Pay Range: $36–$55 per hour. The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job‑related factors. Position may be eligible for sales or performance‑based bonuses. Benefits include health insurance, paid time off (PTO), retirement contributions, and other perquisites. What We Offer We are a community of curious minds from a broad range of backgrounds and life experiences. We believe this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that empowers everyone to work their magic and champion human progress. #J-18808-Ljbffr EMD Serono, Inc.