Partner Operations Specialist

Americas Partner Operations Specialist

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

PTC's business continues to evolve to deliver product innovation and customer value to the marketplace. Within Revenue Operations, we ensure that Sellers and Partners have the tools, processes, data, and operational support required to execute effectively and scale efficiently.

The Americas Partner Operations Specialist is a critical, hands-on role responsible not only for day-to-day partner operational support, but also for identifying issues, analyzing data, and driving process and system improvements that enhance partner experience, improve data quality, and support predictable revenue outcomes.

Your Impact

As part of the Partner Operations team, you will play a key role in ensuring the operational health of PTC's Partner Network across the Americas. You will combine execution excellence with analytical thinking to:

• Improve deal velocity and partner experience
• Strengthen opportunity and pipeline data integrity
• Identify root causes of recurring operational issues
• Drive continuous improvement across partner-facing processes and systems

This role directly influences partner satisfaction, forecasting accuracy, and PTC's ability to scale efficiently through a high-performing partner ecosystem.

Your Day-to-Day

Deal & Opportunity Operations

• Own and manage the Deal Registration process for the Americas, including review, approval, extension requests, and escalations in alignment with program policies and service-level expectations.
• Triage and resolve partner and internal requests accurately and within defined timelines.
• Support complex deal scenarios by collaborating with the Commercial Desk and other stakeholders to ensure compliant and timely execution.

Partner & Systems Support

• Serve as first-line operational support for partners across deal execution, order submission, and Salesforce-related process or system issues.
• Diagnose and resolve order and system blockers that delay deal submission or booking, escalating when appropriate.
• Administer deal-related contractual artifacts and guide partners through required operational steps.

Process Improvement, Analytics & Operational Excellence

• Actively identify process gaps, inefficiencies, and recurring issues affecting partners, Partner Managers, and internal teams.
• Perform data analysis within Salesforce and related tools to surface trends, data quality issues, and operational insights.
• Proactively maintain and improve the accuracy, completeness, and integrity of opportunity data to support forecasting, reporting, and operational analytics.
• Develop and recommend process, policy, or system enhancements that reduce friction, improve scalability, and enable self-service where possible.
• Partner with cross-functional teams (Sales Ops, Enablement, IT, Commercial Desk) to implement improvements and support change adoption.

Core Skills & Capabilities

• Strong analytical and problem-solving skills with the ability to identify root causes and propose practical, scalable solutions.
• Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
• Proactive, self-motivated individual who takes ownership and drives continuous improvement.
• Clear, professional communicator with strong interpersonal and cross-functional collaboration skills.
• Customer- and partner-centric mindset with a strong operational excellence orientation.

Technical & Domain Skills

• Experience working in Salesforce, including opportunity data management and reporting.
• Strong proficiency in Microsoft Excel and other Microsoft Office tools; comfortable working with operational data.
• Experience supporting channel or partner ecosystems preferred.
• Familiarity with SaaS or software business models preferred.

Basic Qualifications

• 3+ years of experience in an operations, analytics, or customer-facing support role within a software or SaaS environment; channel experience preferred.
• Bachelor's degree or equivalent experience.
• Prior experience working with sales teams or supporting revenue-generating processes.

Why Join Partner Operations at PTC? This is a high-impact role for someone who enjoys solving problems, working with data, improving processes, and making it easier for partners to succeed. You'll gain broad exposure across sales operations, partner programs, systems, and analytics while playing a tangible role in improving how partners transact with PTC.

PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $70,000 - $80,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions.

For more information about PTC's comprehensive benefits, please visit our Careers Page.

PTC recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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