Employee Relations Manager

Employee Relations Manager

Hybrid - NYC

The Employee Relations Manager is a member of the employee relations team, which supports a positive work environment for employees and leaders.

Members of this team advise and coach managers on addressing various performance issues and corrective actions, engage in conflict resolution, investigate discrimination, wage & hour, and misconduct complaints, and partner on complex issues related to leaves of absence and accommodations. This person will compile ER data and metrics, which will be used to identify trends and develop action plans.

This role will be responsible for partnering with managers across the enterprise to address time, attendance and lateness matters, developing guides and best practices that educate and empower managers to navigate these issues on their own before escalating to Employee Relations. The Employee Relations Manager will also oversee the Reasonable Accommodation process for HSS, including leading and facilitating interactive, cooperative dialog with employees and managers.

Employee Relations:

• Partner with, guide, and educate managers in addressing time, attendance and lateness issues
• Develop and disseminate how-to guides and best practices that educate and empower managers to navigate time and attendance issues on their own before involving or leaning on Employee Relations
• Advise and partner with managers to fairly address performance and/or conduct issues with consistency and efficiency, while demonstrating appropriate nuance and adaptability
• Conduct and lead investigations related to allegations of harassment, discrimination, retaliation, wage & hour, and policy violations
• Provide a safe and trusted place for employees, listening and helping address their workplace concerns
• Disseminate ER best practices through communications, processes, and training for managers and employees
• Compile ER metrics, assisting in analyzing and identifying trends, and recommending strategies and long-term solutions
• Interpret and communicate HR policies, recommending updates where necessary and/or beneficial
• Collaborate regularly with ER team members, Human Resources colleagues in other focus areas, and internal stakeholders, including Legal, Compliance, Risk, Security
• Remain abreast of current and changing employment laws

Reasonable Accommodations:

• Oversee the HSS Reasonable Accommodation process, responding to accommodation inquiries in a timely manner
• Lead the interactive and cooperative dialog process for reasonable accommodation requests with managers and employees, advising stakeholders of policies and practices that influence decisions
• Communicate accommodation determination to employees, managers, Occupational Health, and other relevant parties
• Record and maintain all accommodation cases in HR AcuitySeek to resolve and/or escalate complex or risky leave or accommodation-related issues

Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.