Office Assistant

Salary: $20.33 - $30.50 Hourly
Location : 1170 West 3rd Street, 2nd Floor, San Bernardino, CA
Job Type: Part Time
Job Number: 2026-00022
Department: Support Services
Division: Support Services
Opening Date: 06/22/2026
Closing Date: 9/30/2026 11:59 PM Pacific


ABOUT THE JOB
Position hours are Monday - Thursday beginning at 8:00 a.m. (30 or less hours a week)

OPEN UNTIL FILLED


Led by a Board of Directors made up of elected officials from each of the 24 cities and towns and the five county supervisorial districts, San Bernardino County Transportation Authority (SBCTA) staff is focused primarily on freeway, interchange, and transit enhancements to the region that first and foremost benefit the taxpayer of San Bernardino County. Coupling that effort with various non-transportation related objectives from the Council of Governments role of the agency brings the mission of providing quality of life improvements to the residents, business operators, and commuters of our region to the forefront.

For more than four decades, SBCTA (previously known as SANBAG) has taken pride in delivering on its commitment to the voters through the implementation of Measure I. This half-cent sales tax that generates transportation dollars that are from the region and for the region is a critical element in the agency's goal to keep people and goods moving effectively. SBCTA calls the historic San Bernardino Santa Fe Depot home. Our headquarters not only positions the agency in the heart of the county, but is symbolic of our longstanding commitment to transportation.


Under general supervision, performs a variety of routine office support activities, including telephone, front office, and counter reception, word processing, data entry and organization, record keeping, mail processing, ordering supplies, and scanning and filing documents; provides accurate information to visitors, callers, and written inquiries requiring knowledge of SBCTA programs, services, policies, and procedures; assists with the compilation, routing, monitoring, and distribution of contracts, agreements, and other documents; and performs related duties as assigned.

Supervision Received and Exercised

Receives general supervision from assigned supervisory or management personnel. Exercises no supervision over staff.


Class Characteristics

This is a journey-level classification responsible for performing routine office support and reception duties. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This classification is distinguished from the Executive Assistant in that the latter performs the more advanced and complex administrative and office support duties such as providing administrative support to assigned boards, committees, and commissions.

EXAMPLES OF TYPICAL JOB FUNCTIONS
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Performs general reception duties; receives and screens visitors and telephone calls; takes messages, directs callers and visitors to the proper office or person, and/or provides factual information regarding SBCTA programs, activities, and functions; assists in interpreting and applying regulations, policies, procedures, systems, rules, and precedents in response to inquiries and complaints from the public.
• Gathers information from appropriate sources; completes and processes forms, records, and/or other documents; routes documents for required signatures.
• Types, formats, prints, copies, sorts, and/or distributes various contracts, agreements, correspondence, reports, forms, and records; proofreads and checks for accuracy and completeness following established procedures; corrects grammar, punctuation, and spelling.
• Enters, edits, and retrieves data following established formats and data standards.
• Maintains accurate and detailed databases, files, and records; verifies accuracy of information, researches discrepancies, and records information; converts files to appropriate formats; adheres to established records retention schedules including archiving, scanning, and destructing files.
• Performs other routine clerical support work as required, which may include, but is not limited to, maintaining lists and logs, opening and distributing mail, processing outgoing mail, and ordering and maintaining inventory of office supplies.
• Performs related duties as required.

QUALIFICATIONS

Knowledge of:

• Modern office and customer service practices, equipment, and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
• Record keeping principles and practices.
• Business arithmetic.
• Methods of preparing and processing various contracts, agreements, records, correspondence, reports, forms, and other documents.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and SBCTA staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.

Ability to:

• Perform varied office and customer service support work with accuracy and speed.
• Type concise reports, correspondence, and other written materials from instructions.
• Prepare and process various contracts, agreements, records, reports, forms, and other documents.
• Learn, understand, interpret, apply, and explain applicable federal, state, and local policies, procedures, laws, and regulations and SBCTA policies and procedures relevant to work performed.
• Learn and understand the organization and operation of SBCTA as necessary to assume assigned responsibilities.
• Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
• Respond to and effectively prioritize multiple phone calls and other requests for service.
• Make accurate mathematical computations.
• Maintain a variety of filing, record keeping, and tracking systems.
• Use tact, initiative, and judgment within general policy and procedural guidelines and legal requirements.
• Organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.

Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:


Equivalent to the competition of the twelfth (12th) grade and three (3) years of customer service or clerical office support experience.


Licenses and Certifications:

• Requires possession of a valid California Driver's License, a satisfactory driving record, and a properly registered and insured vehicle, to be maintained throughout employment.

SUPPLEMENTAL INFORMATION

Physical Demands
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; operates a motor vehicle and visit various SBCTA sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.


Environmental Elements
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing policies and procedures.
Employee Benefits & Retirement Program
SBCTA/SBCOG offers a competitive and comprehensive benefits package designed to support the well-being, financial security, and professional growth of employees and their families. The following is a summary of benefits available to regular full-time and part-time employees..

Holidays: There are 13 (eight-hour) paid holidays granted to all regular employees. *

Vacation Leave: Starts at 10 days per year and increases based on years of service. There is potential vacation credit for prior public service employment. *

Sick Leave: Regular employees accrue 96 hours of sick leave per year. *

Administrative Leave : Regular full-time exempt employees accrue 40 hours of administrative leave per year. *

Employee Leave Sharing Program: SBCTA offers an employee leave sharing program to assist with income protection for full-time regular employees when an employee must be absent from work due to catastrophic medical hardship to the employee. SBCTA employees may voluntarily donate sick leave hours to a qualified employee.

FMLA : In compliance with the 1993 Family and Medical Leave Act, SBCTA provides employees up to 12 weeks of unpaid, job-protected leave in a calendar year for eligible family and medical conditions.

Civil Leave: Any regular employee who is summoned for jury duty or is subpoenaed in an official capacity during a regularly scheduled work day will be given paid time off.

Military Leave: Any regular employee who is a member of the National Guard or the Reserves will receive a maximum of 30 (eight-hour) paid days per calendar year.

Medical and Dental Coverage : Seven medical insurance plans (effective 7/27/25) and two dental insurance plans are available to cover regular full-time and regular part-time employees and any eligible dependents they wish to cover. Coverage is effective the day after the end of the first pay period.

Flexible Benefit Plans : To assist employees with the cost of insurance premiums, a fund of $8,473 is allocated for each employee at the beginning of the fiscal year for health, dental, and supplemental life insurance. An additional $12,357.10 is available as a Medical Premium Subsidy for employees who elect health and dental coverage through the various SBCTA medical and dental plan options. *

Vision Coverage : Vision care is provided for employees and eligible dependents at no cost to the employee.

Life Insurance: Life insurance is provided to regular employees in the event of death. The basic benefit is $50,000 provided by SBCTA and is at no cost to the employee.

Flexible Spending Accounts: Regular employees have the option to participate in the Flexible Spending Account. This program allows employees to increase their take-home pay by using pre-tax dollars to pay copays and other out-of-pocket expenses. This program also allows employees to increase their tax savings by making pre-tax deposits to a Dependent Care Spending Account to pay for work-related dependent care expenses.

Retirement : All regular full-time and part-time employees participate in the San Bernardino County Employees' Retirement Association (SBCERA). As defined by the California Public Employees' Pension Reform Act (PEPRA):

• Tier 1 Members' retirement benefit formula is 2% @55 with a 7.2% employee member required contribution.
• Tier 2 Members' retirement benefit formula is 2.5% @67 with a 9.01% employee member required contribution (FY 26/27).

Social Security: SBCTA does not pay into Social Security.

Retirement Medical Trust Fund: Employees with 10 or more years of service who retire or separate from SBCTA participate in this plan which assists eligible employees with the cost of medical and dental expenses upon retirement.

Deferred Compensation: Participation in a Deferred Compensation program through SBCTA is available on a voluntary basis. Deferred Compensation provides pre-tax savings to employees who participate through automatic payroll deductions. The program assists in saving additional monies for retirement. Your pre-tax dollar investment(s) grow each payday while interest accumulates.

• Senior Management and Administrative/Professional Employees: Employer contributes $3 to match each $1 contribution made by employees to their 457(b) plan, up to a maximum combined total of 10 % of the employee's annual salary not to exceed the dollar limitation contained in IRS Code Section 402(g) in effect at the beginning of such taxable year.
• Support Employees: Employer contributes $1 to match each $1 contribution made by employees up to a maximum combined total of 10 % of the employee's annual salary not to exceed the dollar limitation contained in IRS Code Section 402(g) in effect at the beginning of such taxable year.

Short Term Disability: After a 7-day waiting period, Short Term Disability (STD) replaces 55 percent of lost income up to a weekly maximum of $1,442 for a total of 26 weeks due to lengthy absences caused by non-occupational medical conditions that prevent the employee from performing his/her job duties. This benefit may be integrated with the employee's available leave accruals.

Long Term Disability: When an employee cannot work for a prolonged time because of serious injury or illness, Long Term Disability Insurance (LTD) can supplement 60 percent of an employee's salary while he/she is unable to work due to the disability. Regular full-time and part-time employees must be unable to work for 6 months before being eligible to draw LTD.

Employee Assistance Program: A confidential counseling and referral program for employees and family members which provides unlimited phone access to legal, financial and work-life services and up to six free counseling sessions per problem per year for crisis counseling and work/life resources.

Employee Alternative Transportation Incentive Program: SBCTA will reimburse eligible employees for the cost of using transit, rail, and/or vanpool rides to work, not to exceed the amount established by the IRS. The SBCTA office is located just steps away from the San Bernardino Santa Fe Depot Metrolink Station.

Other Exciting Benefits:

• 9/80 Alternative Work Schedule for most positions
• Telework options for most positions
• Employee health and wellness program, Wellness Works Here
• Tuition reimbursement program

* Certain benefits for regular part-time employees, including leave accruals and employer-paid insurance contributions, are prorated based on scheduled work hours. Eligibility and benefit levels are determined in accordance with SBCTA policy.
01


The following supplemental questions may be used as an evaluation of your knowledge, skills and experience. Please be sure that the information you provide corresponds to the information you have provided on your application/resume. By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any misstatements or falsification of information may eliminate you from consideration. "See resume" is not an acceptable answer to questions. Do you understand this statement?

• Yes
• No

02


Do you have three (3) years of clerical office support experience?

• Yes
• No

03


Your ability to handle multiple interruptions and competing demands can best be described as:

• I like to work on projects uninterrupted until they are complete
• I prefer staff/customers to e-mail me or leave a voicemail instead of interuppting my work
• I am okay with a few interruptions through the day
• I am accustomed to working in an environment with repeated interruptions and can switch to different tasks easily

04


Based on the position description, what makes you an ideal candidate for this position?
Required Question