Remote Customer Experience & Service Operations Leader

Socket.dev

Socket.dev is seeking an experienced Customer Service Manager to lead our support operations in a remote U.S. environment. You will shape customer service strategies, mentor a high-performing team, and own metrics to continuously improve customer outcomes.

The role emphasizes leadership, operational excellence, and a customer-centric mindset to deliver exceptional experiences across channels and touchpoints.

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Vacancy posted 1 day ago

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