Operational Excellence Manager

Operational Excellence Manager

Corpay is looking for an Operational Excellence Manager to join the Payables Operations team. This is an individual contributor role focused on driving process improvement and quality initiatives across Corpay's operational functions — including customer onboarding, vendor support, vendor enrollment, and customer implementations. The ideal candidate brings a consultative mindset: conducting discovery, diagnosing root causes, recommending solutions, and leading those solutions through full implementation. This person will work cross-functionally with Operations, Product Management, Finance, and Technical Support to deliver measurable results against baseline KPIs.

This is a fully remote role open to candidates across the United States. Corpay will set you up for success by providing:

• Company-issued equipment
• Formal, hands-on training
• Collaborative remote team environment with teammates across Nashville, Atlanta, New Jersey, and Beaverton

Role Responsibilities

The responsibilities of the role will include:

• Identifying and prioritizing process improvement projects across operational functions including customer onboarding, vendor support, vendor enrollment, and customer implementations.
• Conducting discovery sessions and current-state analysis to diagnose root causes of inefficiencies and quality gaps.
• Developing recommendations and leading projects from initiation through full implementation, ensuring measurable outcomes against established baseline metrics.
• Creating and maintaining a business-specific quality management framework, including standards, controls, and metrics.
• Defining and executing user acceptance testing (UAT) for large, complex cross-functional projects in partnership with IT.
• Investigating and addressing customer complaints related to quality and customer experience.
• Developing and delivering training and communication materials to support process adoption across impacted teams.
• Monitoring and reporting on KPIs post-implementation to validate the success of completed projects.
• Working cross-functionally with Operations, Product Management, Finance, and Technical Support to deliver holistic, sustainable solutions.

Qualifications & Skills

• Bachelor's degree required.
• 5–7 years of experience in process improvement, operational excellence, or quality management.
• Lean Six Sigma Black Belt certification required.
• PMP certification preferred with a demonstrated track record of successful project delivery.
• Proven ability to lead complex, cross-functional, and transformative projects from discovery through implementation.
• Data-driven mindset with experience establishing baseline metrics, setting improvement targets, and measuring outcomes.
• Strong analytical and problem-solving skills; skilled in root cause analysis, data analysis, and drawing actionable conclusions.
• Excellent communication skills with the ability to present complex topics to leadership at all levels.
• Proven ability to influence without authority across teams, functions, and organizational levels.
• Experience with workflow automation tooling highly desired.
• Proficiency with Salesforce highly desired.
• Background in finance, payments, or fintech a plus.
• Proficiency with Microsoft Office suite required.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice:

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.