Staffing Manager

At Hillendale Home Care, our work begins and ends with people. We're a provider of in‑home senior care, helping older adults live safely, comfortably, and with dignity in the place they love most — home. Whether you're providing hands‑on care, guiding families through their options, or keeping our operations running behind the scenes, you'll be part of a company that values patience, reliability, and genuine compassion. We're growing, and we're looking for people who treat every client and every coworker the way they'd want their own family treated. 2025 & 2024 - Best of the East Bay - Best Home Health Services, Diablo Magazine 2025 - Best of Oakland - Best Home Care Services for Seniors, Oakland Magazine 2025 - Top Home Care Agency, CommunityVotes Santa Rosa 2025 - Best of the Bay Area - Best Senior Living Provider, SFGATE 2023 Inc. Magazine - Listed as one of the 5000 Fastest‑Growing Private Companies 2020 Certified “Great Place to Work”, 2020 Employer of Choice recipient Come join the Hillendale Home Care team! What You’ll Be Doing: Manage Caregiver schedules by making daily adjustments in response to changes in client care needs and employee availability. Ensure caregivers possess the necessary training and skills as specified in the care plan and have received approval from the appropriate payer source(s). Record and report client case information, including scheduling and staffing modifications, cancellations, call‑outs, hourly rate variations, overtime and/or mileage, as well as any client complaints or concerns. Partner with the Client Care Management team to ensure constant and up‑to‑date communication when caregiving scheduling and services change. Track client hours of service usage in the CRM system and monitor and communicate any instances of over‑usage. Verify all client authorizations for services are up to date and that the type of services provided align with the requirements of the payer. Proactively send informational correspondence to caregivers as needed. Participate in a rotational on‑call schedule to support our on‑call vendor to help resolve escalated staffing issues during non‑business hours. Work cross‑departmentally. Local travel up to 25% of the work week for field visits and community events. What Hillendale Provides: $72,000–$80,000 base salary with incentive comp Full‑time opportunity with a growing company and innovative team 401(k) plan Paid time off Company holidays Fun, collaborative work environment Requirements: Associate’s Degree in general business or related field; Bachelor's Degree a plus 2+ years of experience working in the home care or health care industry Minimum of 1 year experience scheduling customers’ services; preferably direct experience scheduling Caregiver shifts Excellent communication skills and ability to engage with our caregivers and clients Strong attention to detail and excellent time‑management skills Strong proficiency with Google Suite apps (Google Docs, Sheets, Slides, Gmail) Hillendale Home Care is proud to be an equal opportunity employer. We make all employment decisions based on qualifications, experience, and fit for the role — never on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law. We're committed to a fair, respectful, and accessible hiring process for everyone. If you need a reasonable accommodation to complete an application or participate in an interview, just let us know — we're glad to help. Voluntary Self‑Identification For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Hillendale Home Care’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability. A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. 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