WFM Analyst — 24/7 Center Forecasting & Scheduling
Magic
Magic is seeking a Workforce Management Analyst to optimize staffing for a 24/7 contact center, driving forecasts and schedules that maximize service levels. The role focuses on data-driven decision making and cross‑functional collaboration to support rapid growth. Responsibilities include capacity planning, schedule optimization, attendance monitoring, and performance analytics to ensure efficient operations while maintaining agent wellbeing. #J-18808-Ljbffr Magic
Vacancy posted 3 days ago
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