Principal Program Manager

**Job Description** Oracle's Strategic Customer Engineering organization enables Oracle's most strategic customers to successfully plan, acquire, and consume OCI services at scale. Our customers run mission-critical and AI-intensive workloads on Oracle Cloud, and our mission is to ensure customer growth plans are translated into predictable and executable technical outcomes. The Technical Delivery organization serves as the execution and delivery orchestration layer between Customer Management, Technical Demand, Capacity Management, Product, Engineering, Data Center Build, Networking, Operations, and regional delivery teams. The team is responsible for converting accepted strategic customer demand into executable delivery plans, dependency resolution, readiness tracking, risk mitigation, and documented handover. As a **Delivery Strategy & Operational Excellence PM** , you will help define, implement, and improve the operating mechanisms that allow Technical Delivery to scale across strategic customer programs. You will focus on delivery governance, lifecycle controls, acceptance criteria, handover standards, KPI definitions, risk processes, reporting standards, and repeatable execution mechanisms. You will partner closely with delivery PMs, functional teams, tooling teams, and leadership to reduce manual coordination, improve reporting credibility, clarify accountability, and ensure teams are operating through a consistent delivery model. **Responsibilities** + Implement and improve the Technical Delivery operating model across strategic customer programs. + Define and maintain delivery acceptance criteria, lifecycle gates, handover standards, and readiness evidence expectations. + Establish governance mechanisms such as portfolio reviews, risk reviews, decision logs, action tracking, exception reviews, and escalation paths. + Develop KPI definitions, delivery health views, adoption metrics, and reporting standards that clearly distinguish delivery execution from upstream data-quality or intake issues. + Partner with tooling and data teams to improve dashboards, source-of-truth alignment, automation opportunities, and reporting reliability. + Drive change adoption through playbooks, training materials, stakeholder engagement, and continuous feedback loops. + Identify recurring delivery process gaps and convert them into practical operating improvements. + Improve clarity around decision rights, accountability transfers, exception handling, and handover expectations. + Ensure incomplete or unqualified delivery records remain visible without automatically being treated as Delivery execution failures. + Support leadership reporting by improving data quality, metric definitions, governance cadence, and operating model adoption. + Ensure Technical Delivery has clear, repeatable mechanisms for acceptance, execution tracking, risk escalation, and documented handover. **Qualifications** + 8+ years of experience in Program Management, Product Operations, Business Operations, Technical Operations, Cloud Infrastructure Delivery, or related disciplines. + Experience designing or improving operating models, governance mechanisms, lifecycle processes, or execution frameworks. + Strong understanding of program governance, metrics, process design, change management, and operational excellence. + Experience working across business, operations, engineering, tooling, and leadership teams. + Ability to turn ambiguous strategy into practical processes, controls, playbooks, and measurable adoption. + Strong analytical skills with experience defining KPIs, dashboards, source ownership, and reporting standards. + Strong written and verbal communication skills, including leadership-ready operating updates and decision materials. + Demonstrated ability to influence cross-functional teams without direct authority. **Preferred Qualifications** + Experience in cloud infrastructure, data center, network, capacity, platform, or large-scale technical delivery environments. + Experience building delivery scorecards, risk frameworks, operating cadences, adoption plans, or executive reporting mechanisms. + Experience partnering with tooling, automation, or data teams to improve operational visibility + Experience supporting strategic customer programs or mission-critical delivery environments. + Experience simplifying complex workflows into repeatable mechanisms adopted by multiple teams. **Key Skills** + Operating Model Design + Delivery Governance + Operational Excellence + KPI and Metrics Governance + Change Management + Risk Management Disclaimer: **Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from: $90,100 to $209,500 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC4 **About Us** Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing View email address on click.appcast.io or by calling View phone number on click.appcast.io in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.