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Senior Enterprise Success Manager

Virtual Vocations Inc

Owning a portfolio of high-value enterprise accounts, the full-time Senior Enterprise Mission Success Manager will guide complex customer relationships through onboarding, implementation, and ongoing support in a remote capacity. Key responsibilities Lead customer kickoffs, onboarding, and executive-level Quarterly Business Reviews, ensuring alignment on success roadmaps Guide customers through technical implementations and navigate security compliance processes, including ATO and FedRAMP Manage high-severity technical escalations, collaborating with support, engineering, and security teams to drive resolutions Required qualifications 7+ years in customer success, technical account management, or solutions engineering, preferably in government contracts Direct experience supporting the Department of War (DoW) or Federal Civilian agencies Fluency with cloud-native technologies such as containers, Kubernetes, and CI/CD pipelines Strong knowledge of ATO, FedRAMP, and DoD Cloud Computing SRG impact levels Proven track record managing complex enterprise accounts with multiple stakeholders Virtual Vocations Inc

Vacancy posted 3 days ago
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