Senior Manager, Strategic Product Adoption

Role Description

The Senior Manager, Strategic Product Adoption, is responsible for strategic growth in multiproduct and program usage (such as FYA, Transfer, Direct Admissions, and Data Analytics and Benchmarking tools) among our membership and in partnership with our Member Service team. This role serves as a primary spokesperson and subject matter expert (SME) for programs and services during stakeholder webinars, presentations, and conferences. The person in this role will focus on the key objective of strategizing and driving growth in multi-product and program usage.

• Serve as a liaison with product strategy and marketing to ensure alignment between offerings and the needs, interests, and priorities of members.
• Promote the understanding and use of Common App and products and services among enrollment consulting companies that serve our membership.

Qualifications

• Must live in the United States.
• Willing to travel to attend twice annual Common App Retreat.
• Bachelor's degree or higher in Business, Education, Communications, or similar program from a four-year college or university; or an equivalent combination of education and experience.
• 5-8 years of successful, progressive experience in enrollment or admissions, communications, account management, or customer service positions.
• 2-4 years of experience as a people manager.
• Knowledge of the higher education admissions cycle and the needs of member institutions.
• Experience using Common App products, systems, tools, and resources.
• Knowledge of best practices in account management and customer service.
• Exceptional verbal and written communication and listening skills.
• Outstanding organizational skills, keen attention to detail, and the ability to successfully prioritize and manage multiple projects and processes simultaneously.
• Demonstrates the ability to achieve goals by applying flexible thinking, creative problem-solving, analytical reasoning, and sound judgement.
• Effectively builds and maintains relationships with key stakeholders.
• Foster a culture of innovation and continuous improvement within the team.
• Demonstrates mastery of core technical skills and uses them effectively.
• Analyzes problems, identifies patterns, and proposes innovative solutions.
• Demonstrated ability to achieve or surpass established service goals and performance metrics.
• Proficient with Microsoft Office, Salesforce, Acuity Scheduling, and Google Suite.
• Demonstrated ability to coach or mentor to build team capacity.
• Willingness to travel up to 30% of the time.

Requirements

• Analytical ability.
• Ability to work effectively in a matrix style structure.

Benefits

• Work-Life balance
• Virtual-first office
• Paid Time Off (PTO)
• Seven company-wide holidays
• Nine floating holidays (prorated depending on start date)
• Sick leave
• Monthly mental health day
• Choice of PC or MAC laptop
• May choose an external monitor, keyboard, mouse, and/or headset
• One-time office set-up stipend
• Monthly remote work stipend
• Monthly mobile stipend
• Market-based salaries
• Performance-based bonus
• 403(b) retirement plan with 5% company contribution and additional 5% company match
• Participation may begin immediately
• Choice of two health insurance plans
• Health Savings Account, depending on health plan selection
• Medical Flexible Savings Account, depending on health plan selection
• Vision insurance
• Dental insurance
• Insurance coverage begins on the date of hire
• Dependent Care Flexible Spending Account
• Maven virtual clinic for women’s and family health
• Company provided life and AD&D insurance
• Opportunity to purchase additional life insurance for self, spouse, and dependents
• Company provided short and long-term disability insurance
• Budgeted annual funds for professional development
• Growth opportunities within the company
• Mutual of Omaha Employee Assistance Program
• Mutual of Omaha will preparation services
• Mutual of Omaha travel assistance
• Payroll deduction pet insurance through PinPaws
• 1Password family account